Director of Behavioral Health Operations
Job Details
Family Health/ La Clinica-Wautoma - Wautoma, WI

The Director of Behavioral Health is responsible for operational leadership and direction for Behavioral Health Services at all locations of Family Health La Clinica (FHLC). Will support both Friendship & Wautoma Clinics. Responsible for ensuring effective expansion of services to new sites and locations. This position collaborates with the Clinical Director of Behavioral Health Services, Chief Behavioral Health Officer and the teams at FHLC to establish and support the effective operations of integrated and specialty Behavioral Health services and programs for patients, under FHLC’s FQHC model of care, to ensure patients receive the best overall health care.

Primary Duties & Responsibilities:

  1. Provides administrative operational oversight and coordination of the following services: Counseling, Integrated Health Care, Behavioral Health Services, Substance Use Services, and Medication Assisted Treatment.
  2. In collaboration with the Chief Operating Officer (COO) and Chief Behavioral Health Officer (CBHO) and Clinical Director of Behavioral Health Services, develops other programs, services, and linkages as they pertain to integrated Behavioral Health Services and are appropriate to meet the needs of FHLC patients, supporting FHLC Strategic goals.
  3. Provides operational leadership of the continued development of the integrated

Behavioral Health program at FHLC.

  1. Assures the FQHC model of care is reflected in the delivery of all BH services in

alignment with the mission/vision/values of FHLC.

  1. Other duties as assigned.

Staff Competency and Skill Development

  1. In conjunction with Chief Behavioral Health Director (CBHO), and Clinical Director of Behavioral Health Services, assists with clinical assessment/competency/oversight and development of clinical staff.
  2. Participates in the development and review of clinical guidelines.
  3. Supervises the Behavioral Health Practice Managers to assure management and leadership of Behavioral Health staff, including selection, training, coaching, evaluating, discipline, and timely performance reviews.
  4. Provides operational support guidance, and mentoring to all clinical staff, ensuring that there is completion of appropriate documentation required by policy and for certification and licensure.
  5. Other duties as assigned.

Quality/Compliance Duties:

  1. Supports efforts of the Clinical Director of Behavioral Health Services and CBHO to develop/maintain audits, peer review tools, documentation requirements and processes to ensure compliance.
  2. Supports the development and implementation of planned, systematic, written process and on-going system for monitoring and improving quality and safety in partnership with the Director of Quality and Compliance (DQC)
  3. Supports the Development of processes and takes the lead for identification, collection, and analysis of performance measurements.
  4. Responsible for ensuring appropriate project management of behavioral health grants in collaboration with the CBHO and COO. Additionally, tracks and monitors all grant requirements, activities, and records, and keeps key stakeholders and the C-Suite regularly informed of progress/compliance of the work.
  5. In collaboration with DQC, conducts timely and regular evaluation of incidents, complaints, grievances, and related investigations and ensures correction of any observed deficiencies identified through quality improvement process.
  6. Assures that staff in the Behavioral health department complete mandatory employee trainings, including but not limited to HIPAA health, safety & environment (blood borne pathogens, emergency preparedness, infection control, workplace safety, etc.) fraud, waste, and abuse, etc.
  7. Develop/update policies and procedures related to risk, compliance, and quality as they pertain to the Behavioral Health Program.
  8. Ensures Behavioral Health clinical staff maintain annual malpractice training that meets HRSA and FTCA requirements.
  9. Ensures that behavior of staff related to health, safety & environment meets company standards
  10. Other duties as assigned.

Clinical Operational Duties and Responsibilities:

  1. Facilitates processes to provide timely in-clinic or outside referrals to other specialty providers as clinically needed.
  2. Facilitates patient engagement and follow up in Behavioral Health care with the Behavioral Health teams.
  3. Maintains appropriate and required standards for the position and state licensure.
  4.  Working with the teams, facilitates access for patients in need of Behavioral Health or Substance Abuse Treatment services.
  5. Provides Direct Clinical services in accordance with licensure and scope of practice.
  6. Other duties as assigned.

Human Resources duties and responsibilities:

      1. Participates in the development of recruitment and retention strategies.

      2. Effectively supervises employees.

      3. Participates in interviewing and candidate selection process.

      4. Develops and coordinates new employee orientation and on boarding program within

          the department.

      5. Creates and tracks training program within the department.

      6. Maintains documentation and follows corrective action process.

      7. Completes performance appraisal process per established policies.

      8. Other duties as assigned.

Strategic Planning duties and responsibilities:

  1. Collaborates with senior leadership in establishing and supporting the accomplishment of strategic goals through the Strategic Plan
  2. Communicates strategic imperatives to staff regularly at staff meetings.
  3. Other duties as assigned.

Budgeting duties and responsibilities:

       1. Develops annual operating budget.

       2. Effectively manages expenses for the department.

       3. Effectively manages staffing to budgeted FTEs.

       4. Other duties as assigned.

Family Health La Clinica is proud to be an equal opportunity affirmative action employer. 

  • Graduation from an accredited college or university with a master’s degree or equivalent experience and training in psychology, social work, counseling, or a related field. (LPC, LCSW, etc.)
  • Licensure/Certification in a relevant clinical area.
  •  Demonstrated leadership skills including excellent oral and written communication skills.
  • Strong knowledge and experience with substance use disorders
  • Five or more years direct clinical experience with community health populations, preferably working in an integrated model.
  • Five or more years of experience supervising and mentoring employees
  • Must maintain a state of Wisconsin Driver’s License