Dispatch Coordinator
Job Details
Entry
AC8393 West Reading - West Reading, PA
Full Time
High School
$11.00 - $16.00 Hourly
Undisclosed
7:30 -4:30 or 8:00-5:00
Admin - Clerical
Description
The Dispatch Coordinator is responsible for the effective management and coordination of our drivers and vehicles for multiple locations. The Dispatch Coordinator will work closely with the drivers and service department to ensure our clients are experiencing the highest level customer service while maintain low response times.
  • Maintain call board, disburse call load to appropriate technicians
  • Run database report daily to track service response times
  • Co-ordinate service calls and track the technicians utilizing GPS
  • Utilize start end time reports and verify technician location
  • Keep track of all over response calls
  • Keep track of calls in company database
  • Auto invoice calls in database periodically throughout the business day
  • Correct meters  when applicable
  • Invoice service calls that haven’t auto invoiced
Qualifications
  • High level of communication and customer service skills - ability to communication effectively with both customers and technicians
  • High School Degree required, post secondary degree a plus
  • Ability to concentrate on detailed work, high organization skills
  • Capacity to manage and deal with interruptions and change
  • Ability to carry out responsibilities and deal with stress or conflict  
  • Valid drivers license

Benefits

  • Competitive compensation
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

 

Fraser helps many goal-oriented professionals achieve and surpass their goals through industry-leading training, a fun work environment and a very rewarding compensation program.

 
www.fraser-ais.com

  • We welcome the opportunity to discuss what the next successful years in your career could look like here at Fraser!
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