Patient Accounts Representative
Job Details
Cuba MO - Cuba, MO
Full Time
High School

Job Summary:

The primary responsibility in the role of a Patient Account Representative is to accurately answer telephone-based questions from National Medical’s clients’ patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities of a Patient Account Representative include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request can not be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.

Primary Duties:

  • Handle all incoming calls in a manner that adheres to HIPAA privacy regulations;
  • When returning or placing outbound calls, the same HIPAA privacy regulations must be followed;
  • Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail;
  • Obtain patient payment information over the phone, process the payment and appropriately note the account;
  • Escalate issues effectively to a supervisor or management for assistance;
  • Responsible for ensuring all client specific protocols are followed during the patient billing cycles;
  • Provide accurate and thorough analysis of aging, as requested;
  • Review statements to ensure that the information and balance is accurate;
  • Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter;

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.



  • Self-Motivated
  • Ability to multi-task
  • Good written and oral communication skills
  • Ability to utilize computer comfortably-Excel experience preferred
  • Detail oriented
  • Ability to work in fast paced environment
  • Strong organizational & time management skills
  • Exceptional Customer Service
  • Mandatory compliance with strict patient confidentiality policies
  • Knowledge and experience using various Electronic Medical Record programs is a plus
  • Knowledge of commonly used medical coding and billing terms and concepts is a plus