Computer Technician
Job Details
Experienced
HQ - Elkton, MD
N/A
Part Time
High School
$17.27 - $17.27 Hourly
Undisclosed
Undisclosed
Information Technology
Description

Part Time, 20 hours per week

 

GENERAL SUMMARY:

Under general supervision of the Technology Services Manager, the Computer Technician is responsible for installing and maintaining library hardware, software, and peripheral equipment in a LAN/WAN environment.

ESSENTIAL JOB FUNCTIONS:

  • Installs, maintains, and tests software and hardware. Replaces or repairs equipment or parts as needed.
  • Installs, maintains, and tests computer equipment and peripherals.
  • Investigates, documents, and resolves problems related to computers and peripheral equipment and LANs.
  • Receives, assembles, and installs technology equipment throughout the library system.
  • Participates in system upgrades.
  • Keeps equipment and licensing records updated within organizational records and inventories.
  • Works with branch librarians and staff to troubleshoot problems both on site and remotely.
  • Responds to phone, email, or text requests to resolve technology issues.
  • Works with supervisor to complete library technology projects.
  • May help troubleshoot and maintain other library equipment such as photocopiers, AV, and phone systems.
  • Participates in meetings, serves on committees, and attends training opportunities as appropriate.

JOB STANDARDS:

  • Promotes and maintains a high standard of customer service, both internal and external.
  • Demonstrates ability to work with diverse populations.
  • Models positive attitude toward library technology and change.
  • Maintains courteous, friendly, and constructive relationships with patrons and staff.
  • Promotes and advocates a positive library image in the community.
  • Maintains professional growth and awareness through training, self-directed learning and other means to remain well-informed of current and emerging trends in the community and in libraries.
  • Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.
Qualifications
  • High School Diploma or equivalent.
  • Certified education/experience in computer technology preferred.
  • Minimum level of 2 years’ experience with PCs in a networked, Microsoft environment.
  • Ability to effectively organize work, determine priorities, make decisions, and complete assigned duties with minimal supervision.
  • Strong analytical skills; experience in logistical and workflow planning.
  • Strong communication and interpersonal skills with the ability to develop effective working relationships with supervisors, staff, the community, and members of the public.
  • Ability to express complex technical concepts in a friendly way that non-tech staff can easily understand.
  • Ability to maintain composure and flexibility in a changing, public facing environment.
  • Knowledge and ability to install, operate, repair, and maintain computer hardware, software, and peripherals.
  • Knowledge of PCs, Windows, Internet, and network architecture.
  • Ability to read and interpret computer software and hardware manuals.
  • Ability to work independently and as a member of a team.
  • Valid Driver’s license.
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