Knowledge & Skills
Two to five years of similar or related experience, including time spent in preparatory positions.
High school degree or GED required.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the
position. In-depth dialogues, conversations and explanations with members, direct and indirect reports
and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day
experience. Communications can involve motivating, influencing, educating and/or advising others on
matters of significance.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must
be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office
equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work
on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever
required or requested by management. Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work both indoors and in a climate-controlled environment..
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either
on own or as part of a team. Must be able to read and carry out various instructions and follow oral
instructions. Must be able to speak clearly and deliver information in a logical and understandable
sequence. Must be capable of dealing calmly and professionally with numerous different personalities
from diverse cultures at various levels within and outside of the organization and demonstrate highest
levels of member service and discretion when dealing with the public. Must be able to perform
responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and
quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential