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Presents training sessions in a classroom setting and on-site at branch locations to ensure that customer service, compliance and lending service functions are completed in accordance with standards and regulations.
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Offer specific training programs to help staff maintain or improve job skills.
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Identifies training needs and designs support materials including audio-visual aids, computer presentations, manuals, workbooks, and scripts.
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Evaluates the effectiveness of training programs and employee performance to ensure that they are appropriate and effective.
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Collaborates effectively within an integrated service delivery model, fostering a cross-functional team approach to achieve objectives.
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Completes chart audits in conjunction with Clinical Operations Director to assure effectiveness of training program.
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Assist outpatient site leadership in the execution of/or directly performing Program/Department Services operations, as directed or needed.
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Assist outpatient program leadership in ensuring or performing the variety of customer service functions within Program/Department Services such as handling problem resolution and complaints.
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Assists, through teaching, mentoring and modeling, with appropriate documentation of services to assure data validation standards are met.
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Assist outpatient site leadership with assuring the on-boarding of new staff is consistent and complete through teaching, modeling and mentoring the recovery coach duties and responsibilities with new staff.
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As assigned provides assessment observations of new staff who are working toward credentialing as well as established staff who demonstrate a need for refresher training on assessment.
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Assists outpatient site leadership in maintaining compliance with all funder and regulatory requirements.
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Assist outpatient site leadership in assessing process efficiency and effectiveness, assists with implementing changes and monitoring results; ensuring that process documentation is current, relevant, and useful throughout Outpatient Services.
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Assist outpatient site leadership to maintain a safe work environment, elevates to leadership any concerns identified that impact both member and staff safety.
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Assists outpatient site leadership with, training, development, and coaching of staff, including coaching to meet Service Delivery Expectations (SDEs).
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Assist Program/Department Leadership with interfacing in the design, development, and implementation of processes including assessment update processes, being the site champion for implementation and utilization of the ASAM Continuum assessment.
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All duties within the scope of the Recovery Coach role.
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Assures all interactions with members are documented appropriately to assure maintenance of the member record and to function as an appropriate role model to other staff.
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Other duties as assigned within the scope of professional development and training within Outpatient Services and Business Operations in keeping with the growth and general responsibilities of the position.
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Performs other related activities in accordance with agency growth and changes.
