Adoption Advisor
Job Details
Bellevue - Bellevue, WA
Customer Service

POSITION SUMMARY:  The Adoption Advisor is responsible for working with the public to match the appropriate animal to the interested applicant, performing other front desk or adoption services and providing humane care and cleaning for the animals in the adoption center. He/she is responsible for learning and accurately maintaining all paperwork and computer records at the adoption desk area and for professionally providing accurate information to customers in person or on the phone. He/she is accountable for the cleanliness of the adoption center and its perimeter. The Adoption Advisor supports the mission, goals and philosophy of Seattle Humane Society.



  • Works with the public to match the appropriate animal to the interested adoption applicant while attaining high standards of customer service.
  • Conducts objective interviews to determine how best to meet the needs of both the clients and the animals.
  • Provides animal care, training and behavior information when appropriate.
  • Handles other front desk or adoption services while attaining high standards of customer service.
  • Cleans, feeds, waters, medicates and monitors all animals in the adoption facility to attain the high standards for a safe, sanitary and comfortable environment for the animals as well as the public.
  • Answers incoming calls to the department and returns voice mail messages promptly and professionally.
  • Requests donations from customers to support our work.
  • Works closely with volunteers working in the department and related programs.  Provides support and training as needed.
  • Performs shelter cleaning procedures in the adoption facility and its perimeter to keep public and staff areas clean and orderly.
  • Restocks food, cleaning and office supplies for the adoption department and informs Adoption Program Manager when supplies are low.
  • Completes and files all paperwork and other records accurately. Also adheres to the files and records retention policy and procedures.



  • Reports any health, behavior, safety or security concerns to the Adoption Program Manager (or other manager) in a timely manner.
  • Performs opening and closing procedures for the department.
  • Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions.
  • Delivers or informs other departments of deliveries.
  • Other duties as assigned.


Provides support and guidance to volunteers within the department and related programs.



  • Daily verbal or written communication with customers through direct contact, telephone, fax or email.
  • Daily verbal or written communication with staff and volunteers through direct contact, meetings, notes in communication books, written procedures, treatment charts, signs, phone, email or mail.


A high degree of independent judgment is required. The nature of the job will vary greatly. Must be able to coordinate several tasks within a day and to handle many interruptions. High degree of formal policy and procedure to guide work.




  • Ability to read, write, speak and listen effectively.
  • Organizational skills to determine work priorities and schedule time
  • Animal behavior/health/training background helpful
  • Knowledge and experience with computer software programs.
  • Excellent customer service skills



  • High school graduate or GED



  • Must communicate clearly and concisely, both orally and in writing
  • Re­quires the ability to solve problems and make clear decisions quickly
  • Must be able to concentrate and produce accurate work despite frequent interruptions.
  • Must have good attention to detail, be able to concentrate and produce accurate work despite frequent interruptions 
  • Requires the ability to pay attention to detail
  • Must possess the ability to be sensitive to other opinions, perspectives or cultures   
  • Must feel comfortable in dealing with angry, confused, distraught and/or irrational people
  • Must exhibit initiative and motivation in performing all duties 
  • Must have good senses of hearing, vision, and smell (to distinguish between various odors)
  • Must be able to stand for long periods of time and must be able to walk quickly
  • Must be able to see clearly with a least one eye and have good dex­terity and reflexes especially when restraining or moving an animal
  • Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash.



  • Primarily indoor working conditions in an office/clinic setting or kennel environment.
  • Exposures to potential hazards include waste anesthetic gases, cleaning chemicals and disinfectants, needles, scalpel blades and other sharp hazards, animal bites and scratches, zoonotic diseases, animal hair, dander and wastes, pharmaceutical and  biological agents, euthanasia solution eye hazard, steam (from autoclave), wet floors, potential electrical hazards.
  • Constant noise and interruptions. Back strain. Exposure to cold or other hazards with walk-in freezer.
  • Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at the SHS will likely encounter these chemicals during the routine performance of their duties. Specific instructions and PPE will be provided by a SHS staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
  • Equipment Used: Computer and printer, multi-line phone, copier, calculator, cash register, pliers, leashes, hose, tree sprayer, squeegee, vacuum cleaner, broom and mop. Occasional use of Humane Society vehicles, fax machine, syringes, animal handling gloves, net, animal restraint pole and digital camera.
  • Work Hours: Part-time or full-time hours, including weekends. Shifts vary from 9:00 a.m. to 8:00 p.m.  May include approved overtime.

Minimum age: 18 years