Development Operations Assistant
Job Details
New York Office - New York, NY
Full Time
$47,655.00 - $49,788.00 Salary/year

Amnesty International USA is seeking a Development Operations Assistant, this position will report to the Director of Development Operations. This role sits within the Development Operations Unit but works in close coordination with colleagues across the Development Department.

The Development Operations Assistant will provide administrative support to enhance the back-end functions of a growing and dynamic fundraising program. This position involves a mix of database work and office service support. This position will serve as a back-up for our Member Services staff and at times may have direct contact with our donors, providing excellent customer service. This position will be a member of the Development Operations team and will be responsible for opening or sorting mail, donation processing, data hygiene, and recording results in the membership database.

Responsibilities

  • Open and sort mail that arrives to the office, separate donations, scan and prepare for finance to deposit. Distribute other office mail as appropriate.
  • Process and key donations. This includes cash, checks, EFT, stocks, gifts from 3rd party systems, and credit cards. Process Reversal/Adjustment gifts including declines, chargebacks, and refunds.
  • Create packages to send to lockbox, track contents and report on receipt/processing of donations. Review gifts received back from lockbox vendor and enter any gifts or comments. Track contents of packages on each end to insure completeness and accuracy.
  • Monitor data hygiene queues in database and suggest enhancements to automate cleaning up records with common issues, manually updating accounts where necessary.
  • Processing daily external telemarketing files and weekly internal telemarketing files (both donations and result files).
  • Serve as a back-up to Member Services. Answer phone and email requests from donors. Trouble-shoot customer service questions, resolve and respond to issues in a timely manner. Make changes to accounts in the database, send letters and notifications of account updates to donors.
  • Office service duties
  • Provide administrative support to Direct Response unit.
  • Other duties as assigned

Education and Experience:

  • 1+ years of fundraising operations or administration experience.
  • Ability to work independently and perform work accurately with strong attention to detail.
  • Excellent computer skills including experience with Microsoft Office particularly Word and Excel.
  • Demonstrated ability to work well in a team environment, to handle pressure and multiple projects simultaneously, manage work under tight deadlines, and see tasks through to completion.
  • Must be able to take initiative and show excellent problem-solving ability.
  • Good communication skills.
  • Proactivity and ability to multi-task a must.
  • Positive, can-do attitude essential.
  • Strong data management and Microsoft office skills.
  • Uphold professional ethical standards of fundraising.
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