Credit & Collections Manager
Job Details
Niantic - Niantic, CT
Full Time
4 Year Degree

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute on complex, large scale technology projects on time, and on budget.

Our Core Values are Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing

The Credit & Collections Manager is experienced in credit risk, policies, and collection negotiations. You are eager to support a growing finance department that depends on operational team leaders like yourself to lead all aspects of credit and collections by acting as a strategic business partner to improve cash flow and resolution to past due accounts.

Credit and Collections Manager Responsibilities

  • Develop and administer companywide credit and collections policy
  • Oversee investigation of credit risk in customers and advise on course of action
  • Design and implement processes to improve cash flow and reduce receivables
  • Develop monitoring procedures to ensure invoices are paid within terms
  • Monitor and negotiate the collection of overdue accounts
  • Monitor credit and collection processes and operations. Make recommendations for improvements
  • Establish good working rapport with key customer contacts
  • Resolve collection issues by quickly getting to the root cause
  • Schedule periodic review meetings with key customer personnel
  • Develop benchmark KPIs associated with collections (DSO, AR Turnover, % past due in total and by customer, average days paid vs terms, etc.) and measure against actual performance
  • Manage staff

Work Experience & Education

  • Bachelors degree, preferably in a business-related program
  • 10-15 years of related overall experience
  • 5-7 years of related supervisory experience
  • Familiarity with state collection rules and enterprise financial systems
  • Knowledge of high-level collection techniques
  • Experience using Accumatica is a plus

Personal Attributes

  • Fanatical about customer success and tenacious at driving long-term customer value coupled with revenue growth and improved company profitability.
  • Eager to contribute beyond a job description, and lead efforts to improve departmental metrics
  • Willingness to take ownership, coupled with ability to make decisions and act, based on a balance of factual analysis, experience and intuition.
  • Influence others by demonstrating professionalism, passion, enthusiasm and creating a collaborative environment.
  • Excellent oral, written and interdepartmental communications skills.
  • Well-organized, confident, energetic, and calm under pressure.
  • Problem solving, analytical and process-oriented skills and mindset with attention to detail.
  • Demonstrated personal desire for continuous learning and improvement.

Base salary between $65,000-$70,000 in addition to profit sharing and performance based bonuses.