Bank Card CSR
Job Details
Wichita, KS - Wichita, KS
Full Time
High School

The Bank Card CSR is responsible for providing customer service to bankers and cardholders via phone, email, and mail. The Bank Card CSR handles customer requests and inquiries. Hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Position responsibilities include:

  • Answering incoming calls or emails from cardholders and banks with inquires on accounts.
  • Maintenance on customer requests, such as activation of cards, credit limit increases, notifications, and other account changes.
  • Recommending improvements and automation of processes to increase efficiency and accuracy.
  • Promotion of strong teamwork with regular communication with the Bank Card team, BBOK teammates, and service partners. 
  • Ensuring compliance and audit requirements are met on all responsibilities assigned by adhering to Visa regulations, as well as applicable federal rules and regulations.
  • Other duties as assigned. 

We are looking for a team player who will be able to effectively communicate with customers, teammates, and management. Excellent customer service skills with the ability to act in a professional manner is key.

Other qualifications include:

  • High school diploma or equivalent
  • Ability to follow detailed procedures within defined service level timeframes
  • Strong knowledge of Microsoft Excel and Microsoft Word
  • Mathematical and analytical skills
  • Ability to use basic office equipment
  • Ability to maintain confidentiality

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.