SUMMARY: The Restaurant Manager supervises the daily operations of the front of house and room service line staff. Responsibilities include training, management of tools and supplies, support to staff, and creating a safe work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to guest concerns and request to ensure complete guest satisfaction.
- Create schedules for all departments including all meal periods to budget and level of business.
- Maintain a functioning host during scheduled shifts included but not limited to:
- Ensure host stand is organized and stocked up for the day
- Utilize Microsoft Publisher to change and print menus
- Verify reservations for the day and upcoming shifts
- Overseeing all restaurant and room service staff (including bar staff if needed)
- Leading pre-shifts meetings
- Training / ongoing training
- Reviews / goal setting / coaching and counseling
- Assist Restaurant General Manager in booking all restaurant events/large groups that do not require banquet staff.
- Assist Restaurant General Manager with department meetings.
- Review all special promotions, party bookings and BEOs for the shift/day.
- Responsible for completing all tasks on the manager check list on a daily basis.
- Ensure that menus are in presentable condition for the day and upcoming shift.
- Inspect and ensure all décor, tables, chairs, table settings and uniforms are presentable and meet Seascape Beach Resort standards.
- Maintain the managers daily log for the shift (including recording of days events, employee issues, maintenance items, housekeeping calls).
- Provide Micros support to restaurant.
- Complete labor report and audit timecard at the end of the day.
- Audit timecards and confirm employees adhere to time and attendance policy (including meal break policy)
- Ensure all meal break waiver forms (if applicable) are signed and forwarded to payroll with timecard
- Ensure timecards are accurately completed by employees
- Provide support to restaurant service staff including but not limited to:
- Taking orders, running food, clearing and re-setting tables, moving chairs and tables, tending bar and coffee stations
- Distribute employee uniforms and maintain uniform inventory form.
- Complete all FOH functions including but not limited to daily cash reconciliation, opening and closing procedures.
- Ensure Resort familiarity.
- Assist providing feedback to staff on performance /disciplinary problems through to one-on-one sessions as well as monthly department meetings.
- Participate in the hiring process in terms of recruitment and selection.
- Communicate with the front desk, catering, kitchen, sales, and maintenance departments to safely and thoroughly perform their tasks.
- Support safe work habits and contribute to a safe working environment at all times.
Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
- Perform other related duties as requested by the supervisor.
QUALIFICATIONS, SKILLS & ABILITIES:
- Ability to take care of the customers needs while following company procedures.
- Ability to accept responsibility and account for his/her actions.
- Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- Ability to make critical decisions while following company procedures.
- Ability to find a solution for or to deal proactively with work related problems.
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
