Solutions Designer
Job Details
Entry
Full Time
4 Year Degree
Up to 25%
Sales Engineer

The Solutions Designer (SD) is responsible for collaborating with sales to identify customer business challenges and create a unique presentation of solution to meet decision makers needs. The SD will also be a SME (SME) in educational assessment and have instructional design experience. This person will work with sales to determine gaps in customers current processes and how we can uniquely meet programmatic assessment and curriculum needs.

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Essential Functions

  • Define technical scope and costs associated with the development of integrations and customized development (working with the product team)
  • Assist sales with technical demonstrations and advanced functionality
  • Develop resources for sales (demonstration environments, technical documents, timelines, and scope resources)
  • Identify best practices as they relate to curriculum design and mapping within courses and programs
  • Help customer in aligning course content with assessment to better student learning
  • Strategize with sales on creating customized solutions
  • Work closely with sales team members, marketing team and customer support team on communication with C-level leadership, developing correspondence, participating in demonstrations, and other functions as needed.
  • Performs other duties as required

SKILLS AND ABILITIES:

  • Have a high attention to detail and be able to get into the weeds with the customer on their needs within their processes.
  • Be able to think on their feet and problem solve through both verbal and written communication
  • Illustrate clear and precise communication with customer and sales
  • Proficient in MS Word, Excel, and PowerPoint
  • Good organizational skills
  • Teamwork and integrity
  • Excellent writing skills, good phone manner, interpersonal and presentation skills
  • Reliable, time and deadline conscious
  • C-Level Communication Skills
  • Critical and innovative thinker

 

EDUCATION AND EXPERIENCE:

  • Bachelor's degree
  • At least 1- 2 years of experience working in higher education (preferably in assessment)
  • 2+ year instructional design or solutions engineering experience (preferably in the Healthcare or Healthcare Education market)
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