The Emergency Communication Specialist position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position searches for warrants, vehicle registration and driver’s information as appropriately requested. This position has limited dispatch of animal control officers. This position also plays a critical role in safety of the public and first responders throughout Adams County. This position requires handling of highly sensitive and confidential information. The position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends and holidays. Hours assigned are based on a shift bidding process. The Emergency Communication Specialist position is an entry level position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies including:
- Animal Control
- Code Enforcement
- Other City/County Departments
2. Responsible for monitoring and responding to several radio channels at a time with duties that include:
- Answering incoming radio calls from field units.
- Updating, maintaining and documenting all field activity using the CAD system.
- Assisting field units in locating addresses and streets
- Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner.
- Relaying pertinent information to other law enforcement agencies and or/ambulance companies as needed via radio, phone or teletype.
- Providing vital Responder safety information from CAD system to departmental employees.
- Providing necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies.
3. Makes inquires, entries, cancellations and modifications in the CCIC and NCIC systems, including:
- Understanding of basic criminal classifications and civil situations.
- 100% accuracy in entering into the CCIC/NCIC computer systems persons, articles, vehicles, etc.
- Monitoring CCIC/NCIC terminal and handling confirmations and appropriate paperwork.
4. Responsible for providing pre-arrival medical instructions using PowerPhone protocols, including:
- Obtaining PowerPhone certification within first month of employment.
- Completing required continued education to maintain certification.
- Maintaining required certifications for continued employment.