Outreach Specialist
Job Details
LIC - Long Island City, NY

Title:                           Outreach Specialist

Unit:                           Jails to Job

Reports to:                 Director of Career Advisement

Status:            Full Time; Regular; Non - Exempt

Job Code:                   TBD

Location:                    Long Island City

Days/Hours:               2 days 12pm-8pm, 3 days 9am–5pm, subject to change depending on program needs

Date Prepared:          July 29, 2019


Position Summary:

Responsible for conducting and maintaining follow-up on Employment Services clients to retain employment status and explore career pathways and future career options.


Essential Duties and Responsibilities:

  • Utilize a case management approach as well as regular telephone and in-person consultations to help clients address work related problems and issues external to the workplace impacting performance and attendance;
  • Make referrals both within and outside Fortune as necessary to provide people with the services that will help them solve outside problems and retain their jobs;
  • Engage in career planning with clients on issues of career advancement, career change and exploring educational steps necessary to obtain jobs within career pathways;
  • With the assistance of Employment Services staff, interns and volunteers, monitor and report on the employment status and salary of Employment Services Workshop clients on a monthly basis for a period extending 2 years from the date of completion of their workshop;
  • Provide one-on-one retention counseling either by phone or in person for 240+ clients per month;
  • Issue employment incentives;
  • Conduct one-on-one post orientation screenings;
  • Conduct one-on-one 60 day employment coaching sessions;
  • Other duties as assigned.



  • High school diploma or GED/HSE required, Associate’s Degree preferred;
  • 2 or more years of experience in social work, clinical counseling or similar services;
  • Case management experience a plus;
  • Good Microsoft Office and database skills;
  • Bi-lingual English/Spanish strongly preferred;
  • Excellent team work skills as well as being self-directed; and
  • Experience working with persons who were formerly incarcerated, welfare and/or homeless populations preferred.
  • We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.


Travel Requirements – May require travel to our Harlem office.


Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.