Client Solutions Customer Support Representative
Job Details
Steinman Communications - Lancaster, PA

LNP Media Group, is a multi-media company focused on delivering creative marketing solutions for its clients through print, online and mobile platforms, events, and digital marketing.

 

As a Client Solutions Customer Support Representative, you will provide inbound customer service via the telephone, internet and/or email while providing administrative support to the Client Solutions department.

 

Job Duties Include:

 

  • Answer inbound calls, email requests or online submissions regarding advertisements.
  • Answer questions, identify the root cause of the call and research to resolve the customer inquiry upon first contact.
  • Familiarity with many areas of advertising; ability to inform customers on advertising policies, rates, and instructions.
  • Processing ads and communicating with customers.
  • Assist customers with troubleshooting account issues and utilizing online tools that are available to ensure extraordinary customer service.
  • Acquire a thorough understanding of key customer needs and requirements.

Qualifications:

 

  • High School Diploma or General Equivalency Diploma (GED) and 0-2 year prior customer service.
  • Computer literacy and knowledge of MS Office.
  • Demonstrated keyboards skills and impressive telephone etiquette.
  • The ability to learn quickly and handle a wide variety of tasks.
  • A positive attitude and ability to work and communicate with others.
  • Wishes to work in a business environment in which every employee seeks to be great every day.
  • Ability to juggle multiple account management projects at one time.
  • Excellent listening, negotiation and presentation abilities.
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