LNP Media Group, is a multi-media company focused on delivering creative marketing solutions for its clients through print, online and mobile platforms, events, and digital marketing.
As a Client Solutions Customer Support Representative, you will provide inbound customer service via the telephone, internet and/or email while providing administrative support to the Client Solutions department.
Job Duties Include:
- Answer inbound calls, email requests or online submissions regarding advertisements.
- Answer questions, identify the root cause of the call and research to resolve the customer inquiry upon first contact.
- Familiarity with many areas of advertising; ability to inform customers on advertising policies, rates, and instructions.
- Processing ads and communicating with customers.
- Assist customers with troubleshooting account issues and utilizing online tools that are available to ensure extraordinary customer service.
- Acquire a thorough understanding of key customer needs and requirements.