Product Development Analyst

This position demands a unique blend of business and technical savvy; technical POS experience; sales and relationship management skills.  The ideal candidate will assist the Product Development Manager with the execution of QA project testing plans by performing thorough testing on assigned POS software releases.  Assist in the planning, implementing and the maintenance of new and existing product and services for EMS.     

General Function: 

Lead testing coordinator for various software release candidates.  Work with various departments within the organization in bringing new products to market and manage enhancements to existing products and services. 

Duties and Responsibilities: 

• Reviewing software requirements and preparing test scenarios. 
• Assist in executing the project test plans by performing testing on assigned software releases.  This can include functionality, stability, performance, interface, documentation and other types of testing of our POS software. 
• Identify and document defects in a clear and concise manner using the assigned bug tracking database.
• Assist the Product/Development team in tracking down issues and working out the steps to reproduce so that they are easier to locate and fix.
• Complete regression/verification testing as needed.
• Assist in overseeing new product releases and current product enhancement updates as needed.
• Support the Product Development Manager by reviewing product enhancement requirements and maintaining current product roadmaps.
• Work closely with Client Services, monitoring additional testing and product feedback.    
• Assist in the development and maintenance of all product documentation (training material and aids) for both internal and external users. 
• Assist in product trainings for both internal and external users. 
• Work with all internal departments on issues related to the development, implementation and ongoing support of each product.
• Monitor industry trends related to all products and services offered by EMS.

Skills and Experience: 

• In-depth knowledge of electronic payments industry. 
• In-depth knowledge of the restaurant POS environment (desired).
• Experience with Quality Assurance testing of software projects (desired).
• Understanding of the software test cycle process (desired).
• Demonstrate a strong understanding of relevant technologies such as:  IP Networks, Wireless Networks, Security, DNS, TCP/IP, SSL, Server Hardware, Firewalls, and Databases.
• Strong analytical skills; creative and relentless problem solver
• Strong organizational skills, ability to thrive in an environment where success depends on a high degree of cross-functional collaboration with other departments
• Team player; ability to interface and build relations at all levels internally and externally
• Excellent verbal and written communications skills