Promotions Supervisor
Job Details

Essential Duties and Responsibilities:

  • As a waterpark supervisor, this position will be knowledgeable about the day to day operation of the waterpark and the facility to ensure quality leadership of team members, as well as the ability to provide a high level of customer service to all guests.
  • Participate in the ongoing training of marketing and sales department team members and be responsible for their follow through on assigned tasks.
  • Gain a thorough understanding of promotions and messaging necessary to guests related to all ticket types and in park resources, before, during and after the event.
  • Assist with lead management and lead building particularly related to season pass, camp, group sales and cabanas
  • Maintain the circulation of internal communication to include the battlebook, updates to in park staff about changing or new promotions, blasts, break room signage and text or team member web updates.
  • Assist with the development of external collateral that guests and potential guests will view to include in park announcements, menus, signage, social media posts, eblasts, in park coupons and website updates
  • Assist with the coordination of mascot in park appearances
  • Be a part of establishing and rolling out promotional campaigns for various resources, working with various department directors and their teams to identify needs to ensure effective outcomes for example: sell more souvenir cups as a KPI
  • Responsible for ensuring that daily announcement coverage, plan and music schedule are ready for operation.
  • Provide operational leadership for parkwide promotions like Passholder Nights, Dive In Movies and large scale group events like Sensory Friendly night or private rentals.
  • Apply existing skills or build and develop new skills to design and create collateral.
  • Develop a strong portfolio of both video and photo of the waterpark in operation
  • Assist with the documentation and evaluation of analytics reports concerning traffic and conversion of visitors on a weekly basis along with reporting during crucial deadlines.
  • Create and launch surveys and polls
  • Participate in cashier training and occasionally be prepared to assist our department and other departments with transactions or long guest lines
  • Other duties as assigned


  • Must be at least 18 years of age.
  • Experienced in the field of marketing with navigation experience and interest in the major social media platforms and their best practices, including TikTok, Twitter, Instagram, LinkedIn, Snapchat, Pinterest and Facebook
  • Any design program experience or knowledge preferred. InDesign, Illustrator, Canva,
  • Experience with utilizing an iPhone to generate video and photo content preferred
  • Strong communication skills, both written and oral, and the ability to interface with cross-functional teams in a professional manner.
  • Organizational skills and the ability to multitask, handling several projects at once and meeting deadlines.
  • Possession of a strong work ethic and high level of confidentiality.
  • A basic understanding of design and print services.
  • Ability to prioritize tasks and efficiently manage time.
  • Ability to respond effectively to inquiries or complaints.
  • Ability to develop, maintain, and promote strong internal and external relationships.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Requirements:

  • Must be able to bend, lift, carry 25 lbs. and perform other physical duties involved with promotions and events.