POS Software Specialist
Job Details
Headquarters Allentown PA - Allentown, PA
Full Time
High School

Shift4 Payments is the leader in secure payment processing solutions, powering the top point-of-sale and software providers across numerous verticals, including Food & Beverage, Hospitality, Lodging, Gaming, Retail and e-Commerce. This includes companies such as Harbortouch, Restaurant Manager, POSitouch, and Future POS brands, as well as over 300 additional software integrations in virtually every industry. With eight offices across the U.S. and Europe, 7,000 sales partners and three state-of-the-art data centers, the company securely processes over 1 billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit www.shift4.com.

Role & Responsibilities:


A POS Software Specialist is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on this quality of service and dedication. Shift4 Payments employees are expected to project a positive company image and experience through phone interaction. You will support interactions with customers through multiple channels such as email, ticket systems, and chat systems. Our team members are expected to acquire an in depth understanding of the entire merchant processing industry as well as their role within the organization. This position is working with one of our Harbortouch product Echo POS Software.


As a POS Software Specialist should possess the following skills:

  • Excellent listening, oral, and written communication skills
  • Friendly and enthusiastic personality
  • Strong attention to detail
  • Excellent time management and organizational skills
  • Resourceful and motivated to learn
  • Reasoning and problem-solving skills
  • Bilingual (English/Spanish) is a plus, but not required
Education & Requirements:
  • 2+ years of computer technology experience
  • Technical troubleshooting experience preferred
  • Experience working with POS equipment, registers, and touch screen devices preferred
  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices
  • Familiarity with the Microsoft Office Suite
  • Bi-Lingual is a plus, but not required
  • Basic knowledge of Google tools (Sheets, Docs)
  • Excellent organizational skills
  • Strong written and verbal communication skills
  • Complete and submit documentation, new paperwork, and reports in a timely manner
  • Enthusiasm to grow within the company


Shift4 Benefits Include:

  • Full time/40-hour work week, Monday- Friday
  • Paid time off
  • Paid vacation
  • Paid legal holidays
  • Company offers health, life, vision, dental and 401K w/ company contribution
  • Promotions and advancements within the company


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics

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