Senior Director, Clinical & Peer Support

Position:   Sr. Director, Clinical & Peer Support

Location:  San Jose, CA (Hybrid)

Reports to:  Chief Program Officer

Status:  Full Time, Exempt

Compensation: $135,200/year

AGENCY SUMMARY:

HomeFirst™ is a leading provider of housing services; prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual. Our solutions expand across two counties with over 15 different locations, including the following:

                                                           HomeFirst is committed to demonstrating our core values

Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork

ROLE SUMMARY:

The Sr. Director, Clinical & Peer Support (SDCPS) provides administrative and programmatic leadership to achieve the strategic aims of HomeFirst’s Clinical & Peer Department. Under the guidance of the Chief Program Officer (CPO), the SDCPS will oversee Clinical Staff and the Trusted Response Urgent Support Team (TRUST), a 24/7 crisis response team. The SDCPS will also be tasked with creating and implementing a Peer Support team to complement our existing programming. The SDCPS will provide direction and oversight for all services assigned to the Clinical & Peer Support department.

The SDCPS will be responsible for directing clinical and peer support services in collaboration with other members of the services leadership team to support integrated services in our various programs. The SDCPS will oversee the quality of care within the department’s services, providing administrative supervision to ensure operational efficiencies and alignment with HomeFirst’s service philosophy. They will also be responsible for service reporting, including quality reporting, tracking, and audits.

ROLE RESPONSIBILITIES:

General Duties

• Oversee programmatic operations, including researching and implementing best practices and necessary programmatic upgrades.
• Work with the CPO to oversee budget items related to assigned programs and assist in developing yearly budgets.
• Ensure best practices in compliance, contract reporting, and data collection for assigned programs and contracts.
• Collaborate with the agency's Quality Control department to generate regular data reports and meet contract requirements.
• Recruit, evaluate, and train personnel, supporting their professional growth and that of their teams.
• Provides regular 1:1 check-in with direct reports, as well as conducts department huddles
• Advocates with Administration for clinical training and professional equipment needs of individual clinical providers and the corporate staff to ensure that quality services are provided to Program clients.

Program Oversight

      Clinical           

• Oversee a team of clinicians, providing administrative oversight and ensuring their integration within our housing programs.
• Collaborate with the contracted clinical expert who provides professional supervision and guidance to the clinicians.

TRUST

• Provide leadership and oversight to the Trusted Response Urgent Support Team (TRUST), a 24/7 crisis response team.
• Work closely with existing TRUST leadership, including two Program Managers, to ensure effective team operations and service delivery.
• Collaborate with partner agencies, such as Pacific Clinics, Momentum, and Santa Clara County Behavioral Health Services, to enhance coordination and integration of services within the county.
• Monitor the performance and outcomes of the TRUST team, implementing improvements as needed to meet the needs of clients and the community.
• Foster a collaborative and supportive environment within the TRUST team to promote high-quality, person-centered crisis response services.

Peer Support

• Develop and design the Peer Support Programming from the ground up in collaboration with the Chief Program Officer (CPO) and other senior leaders.
• Create a detailed outline and structure for the Peer Support component of the Department, ensuring compliance with the agency's existing policies and regulatory measures.
• Monitor and evaluate the effectiveness of the Peer Support Programming, adjusting as needed to improve outcomes.
• Stay informed about best practices and emerging trends in peer support to ensure the department remains innovative and effective.

Skills & Competencies:

• Strong knowledge of behavioral health best practices and proven capability in integrating clinical and/or peer support services across various programs
• Excellent administrative and organizational skills, with the ability to manage multiple programs and initiatives.
• Proficiency in data analysis and reporting, with experience in quality control and compliance.
• Strong leadership and team-building skills, with a track record of recruiting, training, and developing staff.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Ability to collaborate seamlessly with other departments and members of the leadership team to align goals and initiatives.

Technical Skills:

• Familiarity with Homeless Management Information System (HMIS)
• Proficiency in Microsoft Office Suite and data management tools.

Personal Attributes:

• Commitment to diversity, equity, and inclusion, with experience working in diverse communities.
• Strong problem-solving skills and the ability to adapt to changing environments.
• A passion for supporting individuals experiencing homelessness or other vulnerable populations.

Additional Requirements

• Ability to travel within the region as needed.
• Flexibility to work evenings and weekends when necessary.

Benefits of joining the HomeFirst Team:

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an opportunity to add dependents for a shared cost
•  401k match up to 5%
• 12 observed holidays
• PTO accrual begins with 120 hours annually and increases with tenure
• 4 hours of Civic Engagement PTO provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet insurance options available

HomeFirst proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

QUALIFICATIONS:

Background & Experience:

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field, or 4 years of equivalent experience; a Master’s degree is preferred.
• At least 3 years of experience in crisis intervention, with a minimum of 5 years in a leadership role overseeing clinical and/or peer support teams.
• Licensure as a Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC) is a plus.
• Training or certification in Peer Support Services, Crisis Intervention, Trauma-Informed Care, and/or Mental Health First Aid is highly desirable.
• Lived experience with homelessness is highly valued.
• Demonstrated success in managing programs and services within a nonprofit or community-based organization.