Position: Temporary Case Manager
Location: Cold Weather Shelter Program, Mountain View
Employment Type: Temporary, Full Time, Non-Exempt
Compensation: $29.77/hourly
This is a temporary benefited role for the term of the program from current month thru April 2025. These dates are subject to a slight change in the dates due to program needs.
THE ORGANIZATION:
HomeFirst™ is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
HomeFirst has approximately 500 staff working across two Bay Area counties including Sonoma and Santa Clara County. HomeFirst operates more than 15 locations, including The James F. Boccardo Regional Reception Center (BRC), Family Living Centers, Labath Landing Interim Housing, and more. Our core elements include, but are not limited to:
- Prevention
- Street-based Services
- Emergency Housing
- Permanent Housing Interventions
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- Supportive Services
- Affordable Housing
- Systems Leadership
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HomeFirst is committed to a culture of demonstrating our core values.
Activism | Creativity | Excellence | Passion| Respect | Responsibility | Teamwork
Program Summary:
The Cold Weather Shelter Program offers a safe environment for women and families in Mountain View during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
Responsibilities:
Direct Services (70%)
- Provide case management services. This may include:
- Initial enrollment
- Security and safety support of participants
- Ongoing needs and status assessments
- Budgeting
- Information and referral
- Crisis de-escalation
- Safety planning, risk assessment, and mandated reporting
- Employment and benefits assistance
- Advocacy
- Other direct service provision
- Collaborate with community partners regarding support services for the participants
- Maintain open lines of communication, and provide regular updates to supervisor
- Engage in the consistent application of evidence-based practices
- Maintain professional relations and conduct
- Meet regularly with program participants at a frequency determined by the participant's needs
Documentation (20%)
- Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Participate in ongoing analysis of, and program alignment with, industry best practices
- Proactively and consistently improve the quality and effectiveness of program services
- Conduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDAT
General (10%)
- Attend all meetings and training relevant to this position
- Assist with office-related tasks as needed
- Assist with other duties assigned
Skills, Abilities, and Knowledge:
- Desire to work with people of diverse social backgrounds
- Strong written and oral communication skills
- High level of flexibility and ability to prioritize appropriately
- Ability to present oneself and the agency professionally to internal and external audiences
- Ability to work as a member of a team
- Bi-lingual capabilities a plus
Other:
- Able to perform sedentary work;
- Able to lift up to 30 lbs. on occasion;
- Ability to use keyboard and read computer screens for extended periods;
- Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
Benefits of joining the HomeFirst team
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents at a shared cost
- 12 observed Holidays
- Generous PTO, accrual begin with 120 hours annually and increase with tenure
- 4 hours of Community Engagement provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet Insurance options available
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
