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Guest Services Associate I (Part-Time/Weekend/Morning)

Job Details

Hope Place - Seattle, WA
Part Time
$17.19 - $22.35 Hourly
Nonprofit - Social Services

Seattle's Union Gospel Mission is currently looking for a Guest Services Associate I to join the Women and Children's Ministries team in Seattle, WA.


Seattle's Union Gospel Mission is a private faith-based organization that helps the community to reach out with compassion to those who have lost hope. And as a community, we empower one another to build, lead and give back.


The Guest Services Associate I works with a team of staff to help create a safe, healing welcome center environment for women and children in a Christian residential program. This position is a part of a 24-hour team to provide information, referral and support services to Women and Children's Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining facility safety and cleanliness.


Our Women and Children's Ministries team is looking for its newest member and we think that could be you!


Shift Schedule

Saturday and Sunday from 6:30 AM - 3:00 PM including occasional evenings and holidays


Essential Job Duties

  1. Help maintain a positive, pleasant and Christian atmosphere at the WCM while participating in its grace-based ministry.
  2. Coordinate, train and supervise volunteers in conjunction with the volunteer department.
  3. Oversee safety and cleanliness of facility on shift, including chore supervision and bed checks.
  4. Uphold the guidelines of WCM, confronting guests and leading them to self-evaluations when necessary.
  5. Daily compile a thorough record of the events on your shift in staff log.
  6. Daily communicate with other staff via email.
  7. Take calls for women looking to get into Hope Place; provide resources when necessary
  8. Complete data entry and documents as assigned by your Supervisor
  9. Help coordinate and facilitate support groups and/or classes.
  10. Assist with holiday event preparation and coordination
  11. Perform janitorial and maintenance duties as needed.
  12. Keep all restrooms stocked with supplies.
  13. Keep donations organized and put away.
  14. Monitor incoming persons, assisting and directing visitors and guests.
  15. Handle office telephones, recording and organizing messages.
  16. Assist with administrative tasks.
  17. Make keys for room and repair locks as needed
  18. Attend and participate in all Mission, Division and Department meetings and trainings, as required.
  19. Any other job-related duties as assigned by supervisor and WCM Leadership.


Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle's Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Seattle's Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  5. Ability to successfully pass pre-employment drug and criminal background screenings.
  6. Demonstrated organizational and administrative skills, including excellent written and verbal skills.
  7. Ability to work in cooperation with other Mission staff.
  8. Ability to follow through on projects and tasks.
  9. Ability to be proactive in recognizing problems and present appropriate solutions.
  10. Ability to have difficult conversations regarding guidelines and rules.
  11. Ability to de-escalate guests.

Qualifications & Experience


  • A high school diploma is required.
  • Microsoft Office skills are required.
  • Prior experience in related fields is required.
  • Work experience in a rescue mission context is highly preferred.
  • An Associate's Degree in Human Services is preferred.




All regular fulltime employees, you are eligible to participate in our generous benefits package:


  • Medical / Vision with generous dependent coverage
  • Dental - 100% company paid
  • Long-Term Disability – 100% company paid
  • Basic Life Plan – 100% company paid
  • Voluntary Products (Aflac and Guardian)
  • EAP and 24/7 Virtual Mental Health – 100% company paid
  • 4 weeks of paid vacation (prorated based on hire date)
  • 11 paid holidays + 1 Floating Holiday
  • Personal Day and Birthday holiday
  • Retirement benefits w/ company match
  • Continuing Education Reimbursement Program


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding, and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 25 pounds and walks using stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Statement of Faith 


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God. 
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit. 
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory. 
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential. 
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life. 
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost. 
  • We believe in the spiritual unity of believers in Christ. 


Mission Statement 


To bring the love of Jesus and hope for a new life to our homeless neighbors. 


Vision Statement 


To see every homeless neighbor - beloved, redeemed, restored  




This position is subject to a pre-employment background check and drug screen.


COVID – 19 Protocol

Per Governor Inslee's Proclamation 21-14.1, employees at Seattle Union Gospel Mission for the following locations: KentHope, Hope Place, and Dental must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or be approved for a medical or religious exemption prior to being allowed to work.

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