Veterinary Receptionist
Job Details
Entry
Bellevue - Bellevue, WA
Full Time
Undisclosed
Undisclosed
None
Day
Undisclosed
Description

POSITION SUMMARY:  The Veterinary Receptionist is responsible for providing friendly, quality support to all clients, staff, and volunteers. General clerical duties including but not limited to data entry intake/release, scheduling appointments for a multi-doctor office. General communication duties including, phone calls, emails, and other digital platforms.

 

WORKING RELATIONSHIPS:  Works closely with Veterinary Team, Foster Team, Intake Shelter Clinic Director, Veterinarians, Licensed Veterinary Technicians, other staff, and volunteers.

 

KEY OR ESSENTIAL FUNCTIONS:

  • Handles the primary functions of the reception department, including booking spay/neuter appointments, spay/neuter intake and discharge, public microchips, and post adoption medical concerns.
  • Enters information into appropriate database completely and accurately.
  • Data entry for medical check in’s and surgical procedures.
  • Completes and files paperwork accurately.
  • Accepts walk-in donations and provides receipts.
  • Works cooperatively with personnel in other departments to ensure good communication regarding policy and/or procedure updates.
  • Answers incoming calls to the department, greets visitors and returns voicemail and email messages promptly and professionally. 
  • Provides courteous, educational and accurate information regarding animal care and behavior, Seattle Humane’s services and programs and agency referrals.
  • Triage incoming case requests in order to help determine appropriate resources and order of priority.
  • Maintains reception area and perimeter with respect to appearance and operations.
  • Restocks office supplies, forms and handouts.
  • Ensures the proper care and maintenance of phone and computer systems and credit card machine.
  • Ensures that staff and public areas are clean and orderly.
  • Adheres to files and records retention policy and procedures.
  • Actively supports departments, staff and volunteers.
  • Represents Seattle Humane in a professional and courteous manner at all times.
  • Provides quality service to customers, volunteers and staff, recognizing their individual contribution to the success of our organization.
  • Follows all safety guidelines to ensure a safe work environment.
  • Reports any health, behavior, safety or security concerns to Shelter Clinic Director in a timely manner.
  • Performs other duties as assigned by Shelter Clinic Director.

 

SUPERVISORY RESPONSIBILITY:

Provides support to volunteers working in the department including training to perform medical data entry, receiving phone calls, and booking appointments

 

COMMUNICATIONS:

  • Daily verbal and written communication with customers, staff and volunteers over the phone, direct contact, email or fax
  • Ability to communicate effectively with people from diverse backgrounds.
  • Friendly, approachable, service-oriented
Qualifications

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

  • Must be able to read, write, listen and communicate effectively
  • Must be able to perform basic mathematical operations
  • Has a basic understanding of administrative computer software
  • Experience in the animal welfare or veterinary field preferred

 

LICENSES/CERTIFICAITON REQUIRED:

  • Ability to obtain a Veterinary Medication Clerk License

 

PHYSICAL AND MENTAL REQUIREMENTS:

  • Must be able to work standing or sitting for 10 or more hours
  • Must have an acceptable degree of dexterity in hands and fingers

 

EMOTIONAL/MENTAL REQUIREMENT:

  • Must be able to work efficiently under stressful conditions
  • Ability to rapidly and accurately process information
  • Ability to work independently and as part of a team

 

WORKING ENVIRONMENT:

The operations of an animal shelter and veterinary clinic can be a high stress environment at times.  This position is scheduled for 40 hours per week scheduled over four 10 hour shifts.  The Shelter and Veterinary Clinic are open 7 days per week and on holidays.  Candidate must be flexible with schedule.

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