As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that makes it possible for us to get kids on the path to success. We work hard to build and sustain relationships with individuals in our community to mentor children and youth to become their true selves. We have been matching the Twin Cities kids with mentors since 1920. We serve over 3,500 young people every year with a staff of 60.
BBBS’s mission is to provide children facing adversity with strong and enduring, professionally-supported relationships that change their lives for the better, forever. BBBS accomplishes its mission by:
- Providing deep and intentional partnerships with our youth
- Building and sustaining deep relationships with our mentors
- Building a strong organizational foundation
- Creating a workplace culture that represents who we serve
- Transforming our community to understand the importance of our youth
BBBS’s vision is that all children achieve success in life.
Primary Function of the Position
The primary purpose of this position is to provide high-quality support, coaching and supervision to match participants (volunteers, youth and parents/guardians) while ensuring child safety, positive impact for youth, long-term, enriching friendships, and a strong sense of participant affiliation with BBBS.
1. Provide customized support and case management to volunteers, youth and parents/guardians
- Coordinate & facilitate match introductions in family’s homes and/or community locations
- Plan and facilitate a variety of programs, activities, trainings and events for match participants
- Complete assigned monthly and quarterly support contacts (over the phone, email, and in-person) with participants
- Continually assess match relationships, focusing on: child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction
- Apply strategic interventions to address and resolve any conflict and barriers once identified
- Assess participant needs and provide information, resources, and a high level of support
- Properly document match progress notes in agency database. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data
- Connect participants with other staff, community resources, training opportunities, and referrals, as appropriate
- Administer surveys to youth and volunteers to assess relationship and youth outcomes
- Support additional projects, as determined, in collaboration with supervisor
2. Create a positive public awareness of BBBS and represent the agency as a high-quality mentoring program of choice to the community.
- Maintain knowledge of community needs, resources, and networks
- Communicate in a professional manner with external constituents
- Work collaboratively to achieve results as specified in the annual business plan
- Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
- Positively represent BBBS in the larger community
- Support the Advancement Department in recruitment, fundraising, and communication efforts as needed
- Contribute to the overall success of the agency in order to achieve the BBBS mission
- Assist with other program functions and tasks as assigned