Clinical Responder
Job Details
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Bellevue - Bellevue, WA
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Description

The Clinical Responder is responsible for the screening and routing of all organ donor referral calls. The position involves fulfillment of on-call triage responsibilities related to identification, evaluation, management, and coordination of donor activity and all related documentation.

 

General Responsibilities

  • Takes triage shifts to ensure 24/7 coverage for organ donor referrals.
  • Answers death notification referral calls in accordance with SOP’s
  • Performs initial evaluation of all referral calls to determine if the patient is suitable for potential donation.
  • Interacts with hospital staff members in a professional manner to obtain thorough and accurate medical information regarding the donor.
  • Provides exemplary customer services to all callers and stakeholders.
  • Routes donor referral calls and/or records messages and delivers information to the appropriate staff member. Discusses screening information with Administrator On-Call (AOC) as appropriate.
  • Enters data of potential donor referral information into electronic medical record via iTransplant.
  • Coordinates and performs ongoing evaluation and independent judgment of suitability of referred potential organ donors.
  • Accurately completes donor records and/or chart corrections in a timely manner.
  • Maintains confidentiality of all donor, recipient, and/or other identifying information.
  • Attends one continuing education conference/workshop per year.

 

Collaborative Responsibilities

  • Collaborates with donor hospital staff, recovery partners, and LCNW teams to facilitate successful donation outcomes.
  • Maintains professional responsibilities including, but not limited to, meetings, quality assurance, training, and process improvement.

 

Supervision

  • This position has no formal supervisory responsibilities.

 

Other Responsibilities

  • Performs other related duties as required by the needs of the company and the senior management team.
  • Participates in, and may lead, employee committees and events.
  • Complies with applicable laws, regulations, and LifeCenter policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

  • This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel and other comparable software programs.
  • A proactive team player who must uphold the core values of the organization; these include respect, integrity, collaboration, service, and courageous leadership.
  • Actively fosters an organizational culture based on collaboration, support and constructive communication.
  • Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational deliverables.
  • Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
  • Ability to learn new tools, applications, and technologies quickly, easily, and independently.
  • This individual must demonstrate operating knowledge of computers and smartphones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
  • An ability to accurately present the donation process in formal and informal educational opportunities.
  • Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with health care professionals and donor families.

 

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life 

 

Qualifications

ANTICIPATED WEEKLY TIME COMMITMENT

This position requires on-call availability, evening and weekend work.

 

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

  • B.S. in Health Sciences or related field, or.
  • Two – five (2-5) years of emergency or critical care experience in a healthcare setting or hospital.
  • Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.

 

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

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