The Clinical Responder is responsible for the screening and routing of all organ donor referral calls. The position involves fulfillment of on-call triage responsibilities related to identification, evaluation, management, and coordination of donor activity and all related documentation.
- Takes triage shifts to ensure 24/7 coverage for organ donor referrals.
- Answers death notification referral calls in accordance with SOP’s
- Performs initial evaluation of all referral calls to determine if the patient is suitable for potential donation.
- Interacts with hospital staff members in a professional manner to obtain thorough and accurate medical information regarding the donor.
- Provides exemplary customer services to all callers and stakeholders.
- Routes donor referral calls and/or records messages and delivers information to the appropriate staff member. Discusses screening information with Administrator On-Call (AOC) as appropriate.
- Enters data of potential donor referral information into electronic medical record via iTransplant.
- Coordinates and performs ongoing evaluation and independent judgment of suitability of referred potential organ donors.
- Accurately completes donor records and/or chart corrections in a timely manner.
- Maintains confidentiality of all donor, recipient, and/or other identifying information.
- Attends one continuing education conference/workshop per year.
- Collaborates with donor hospital staff, recovery partners, and LCNW teams to facilitate successful donation outcomes.
- Maintains professional responsibilities including, but not limited to, meetings, quality assurance, training, and process improvement.
- This position has no formal supervisory responsibilities.
- Performs other related duties as required by the needs of the company and the senior management team.
- Participates in, and may lead, employee committees and events.
- Complies with applicable laws, regulations, and LifeCenter policies and procedures.
KNOWLEDGE, SKILLS, ABILITIES
- This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel and other comparable software programs.
- A proactive team player who must uphold the core values of the organization; these include respect, integrity, collaboration, service, and courageous leadership.
- Actively fosters an organizational culture based on collaboration, support and constructive communication.
- Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational deliverables.
- Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
- Ability to learn new tools, applications, and technologies quickly, easily, and independently.
- This individual must demonstrate operating knowledge of computers and smartphones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
- An ability to accurately present the donation process in formal and informal educational opportunities.
- Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with health care professionals and donor families.
The employee in this position must uphold the core values of LifeCenter; these include:
- Integrity: We are trustworthy, reliable, respectful, and accountable.
- Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
- Courage: We take personal responsibility and face challenges head-on.
- Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life