Business Services Center Representative
Job Details
Business Services Support Center Payne County - Stillwater, OK
Full Time
HS Diploma/GED
$14.16 Hourly
Day
Description
  • Answers incoming telephone calls and assists callers by answering questions, scheduling/rescheduling appointments, and transferring calls when appropriate.
  • Follows protocols in scheduling appointments.
  • Schedules crisis center discharge appointments.
  • Notifies clinicians via email of scheduled appointments.
  • Opens new consumer charts.
  • Makes outgoing telephone calls for appointment reminders and rescheduling appointments.
  • Makes outgoing telephone calls to let consumers know their medications are ready for pickup.
  • Documents each outgoing phone call as outlined in protocol.
  • May help at front reception desk when needed for coverage.
  • Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
  • Participates in staff meetings.
  • Must be willing and able to perform all job-related travel normally associated with this position.
  • Regular and predictable attendance is an essential job requirement.
  • Must meet “satisfactory” expectations at any scheduled job performance evaluation.
  • Quality of work will be evaluated through training, skill, or special purpose.  Must be competent and adequate.

 

Qualifications

Requires a High School Diploma or equivalent and at least two (2) years’ experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Previous call center experience preferred. Must have proven experience in multi-tasking, prioritizing and possess the ability to work independently. Valid driver's license required.

  • Generous Benefit Package
  • Motor Vehicle Record & Criminal Background performed
  • Employment contingent upon pre-employment screening results
  • Drug, Alcohol and Tobacco Free Workplace
  • Equal Opportunity Employer
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