Job title: Cafe Manager in Training
Location: TBD
Reports to: Area Manager
FLSA Status: Exempt
Wage: $66,560/annually
But First, Coffee.®
Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three core values — TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
Summary of Job
The store manager is responsible for leading all team members in the efficient and profitable operation of an Alfred {Coffee & Kitchen} store. They are responsible for managing day-to-day store operations, overseeing a staff that consistently crafts excellent coffee and tea beverages, and fostering a welcoming environment which provides efficient and hospitable service for both fellow team members and customers. The Alfred Café Manager sets the tone and personality of a store through careful management of employee training, hospitality standards, product knowledge, encouraging safe work practices, and demonstrating a commitment to the house policies specified in the Alfred Employee Handbook, Operating Handbook, and Hospitality Handbook.
Responsibilities:
Sales and Profitability:
- Executes sales and profit plans
- Manages profitability, sales growth, and cost control (food, inventory, labor, supplies, expenses)
- Oversees scheduling to meet business needs while maintaining target operational and labor costs
- Plans, executes, and communicates sales promotions and new product information
Financial Management:
- Oversees all cash and media management functions
- Performs all POS duties (front and back of house)
- Maintains and trains team on cash handling procedures, deposits, and safe procedures
Store Operations:
- Maintains a clean, organized, and well-mer merchandised store
- Ensures high cleanliness standards in all areas (appearance, merchandising, equipment)
Customer Experience:
- Maintains outstanding hospitality and customer service standards
- Proactively solves customer problems and satisfies customer needs
- Ensures team members provide excellent hospitality consistently
Staffing & Team Development:
- Assists in identifying staffing needs, recruiting, interviewing, hiring, and training new employees
- Facilitates ongoing training and development for current staff
- Ensures team members are committed to company policies
- Provides ongoing training to team members (operating standards, customer service, product knowledge)
- Contributes to positive morale by fostering a work environment with valued employee input
- Ensures team members are properly trained for their roles
- Continually develops employee skills through performance objectives and regular evaluations
- Coaches and counsels team members for improved performance
Safety and Quality Control:
- Promotes and practices safe work habits
- Identifies and resolves potential safety hazards and operational inconsistencies
- Documents accidents and investigates root causes
- Ensures adherence to Alfred drink recipes and procedures for consistent quality
- Ensures high quality of Alfred food and retail offerings
- Educates team members on products and services, including coffee and tea knowledge
- Adhere to all policies and procedures outlined in Company’s employee handbook.
- Any other tasks that may be assigned to meet company goals.
