Visitor Services Associate (full-time and part-time) - Lincoln, MA
Job Details
Entry
deCordova Sculpture Park and Museum - Lincoln, MA
Part Time
None
None
Description

The Opportunity.

Visitor Services Associates work to further the mission of The Trustees and preserve our special place forever by providing superior service during each daily visit, program, and event. The opportunity to work on any day at the Visitor Station, Front Desk, Café, or in Security adds a refreshing mix to the weekly schedule. In addition to these basic but crucial roles, associates assist with a variety of activities such as public programs and special events. This dynamic position constantly presents new opportunities to serve our visitors including but not limited to the following:

 

  • Accurately and efficiently conduct a variety of sales 
  • Join training sessions and tours to offer visitors insight on different exhibitions  
  • Generate new memberships through visitor engagement  
  • Address every concern as a priority and see it through to resolution 
  • Oversee the execution of events and programming while maintaining museum security and the overall visitor experience.  

 

In This Role You Will:

Visitor Station  

  • Efficiently facilitate initial admission sales or check-in
  • Offer relevant information to orient visitors to the property and set expectations for their visit. This may include but is not limited to the following: 
    • Directions and basic layout of the property 
    • Daily offerings such as programming and tours  
    • Any special notices that may impact the visitor experience 
  • Communicate arrival of deliveries, appointments, etc to the appropriate staff members

 

Front Desk  

  • Provide visitors with a warm welcome and offer guidance as needed including but not limited to: 
    • Overview of museum and exhibition layout 
    • Available tools and activities for families  
    • Special daily offerings such as programming and tours  
  • Facilitate group admission payment and membership purchases  
  • Manage external calls to the museum in a professional manner
    • Forward calls as needed to appropriate staff members  
  • Address visitor questions directly whenever possible 
    • Contact the person who can help when not possible  

 

Café 

  • Support the café manager with various food service operations including but not limited to: 
    • Maintaining a superior cleanliness standard 
    • Sale of Café merchandise and prepared food
    • Production of various coffee and tea beverages  
    • Basic food preparation  

 

Security 

  • Oversee guest interactions with exhibitions in the sculpture park and museum  
    • Provide a warm welcome to guests entering gallery spaces  
    • Ensure museum policies are followed and respectfully address errant behavior
  • Create a welcoming environment for guests and offer guidance relating to exhibitions when invited to do so 
  • Assist with various activities throughout the museum campus as needed including but not limited to the following:  
    • Workshops  
    • Tours
    • Events
    • Deliveries 

 

 

Events

  • Coordinate appropriate added security measures with Curatorial staff in relation to heightened risk factors such as:
    • Dancing
    • Crowd size
    • Alcohol
  • Initial setup of event including but not limited to:
    • Additional stanchions and/or signage
    • Setting tables and chairs
    • Coordinating event staff and guest arrival times
  • Maintaining deCordova security, cleanliness, and customer service standards throughout the duration of events
  • Assist with various tasks to ensure a smooth event at the discretion of the event manager
  • Oversee catering operations and ensure that all museum spaces have been properly reset and ready for the public
    • Inform caterers of the location of cleaning supplies
    • Ensure that all appliances have been cleaned and powered off
    • Confirm that all furniture has been properly stored in the rightful place
    • Preform a complete evening check of galleries and building access points

 

Other: 

Visitor Services Staff are expected to be onsite and ready to begin their tasks no later than the time listed on their schedule. Tardiness will lead to disciplinary action. All staff members are expected to work weekends and evenings. Staff must be dismissed by their manager before exiting from a shift.

 

Please Note:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

Other Information

Requirements: 

(Pre-Employment)

  • Interest in museums, contemporary art, and sculpture
  • Desire to engage with and serve the public
  • Ability to accurately conduct operations and provide superior service during peak visitation traffic
  • Strong communication skills, dependability, and punctuality
  • Flexibility to support museum operations in a variety of positions

 

Requirements:

(Throughout Employment)

  • Approach each day and visitor with a positive “can do” attitude 
  • Follow all reporting and reconciliation procedures  
  • Keep public-facing workstations neat and stocked with relevant materials 
  • Attend regular training sessions and meetings 
  • Monitor e-mail communications for updates on the following: 
    • Policies  
    • Operational procedures  
    • Exhibition installations 
    • Organization-wide updates  
    • Schedules  
  • Provide flexible availability including evenings and weekends as needed 
  • Represent the museum in a professional manner with appropriate attire
    • Uniforms are to be worn with non-denim slacks or an appropriate-length skirt or shorts
    • Trustees Staff ID badges and lanyards are to be worn throughout all shifts

 

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households. 

  

In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission. 

  

The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family. 

 

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted. 

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