Job Details
Downtown - Chicago, IL
Full Time
4 Year Degree
$30,000.00 Salary/year
Essential Duties and Responsibilities

The Quality Improvement & Training Coordinator will be responsible for carrying out a variety of tasks as part of the day-to-day operations of the Quality Improvement & Training department. This position’s primary responsibilities include data collection, analysis, and reporting; the coordination of employee training; and communication regarding Quality Improvement & Training activities, initiatives, and achievements.  The Quality Improvement & Training Coordinator supports all initiatives within the Quality Improvement & Training Department.


  • Coordinate all aspects of the data collection process, as well as provide assistance with entry, organization, analysis, and reporting functions;
  • Perform data analysis and create reports based on quantitative and qualitative data from programs and administrative support services; 
  • Assist with research, review, and development of organizational policies, including Quality Improvement, Risk Prevention & Management, Behavior Support & Management, and training;
  • Support Quality Improvement initiatives, including COA reaccreditation, peer record review, client & stakeholder satisfaction surveys, Unusual Incident Reporting, specific workgroups/committees, etc.;
  • Create and share routine and special communication related to Quality Improvement and Training events, initiatives, activities, and achievements with internal and external stakeholders.
  • Prepare and submit Quality Improvement & Training reports;
  • Research standards, measures of compliance, accreditation, and best practice standards related to contractual, regulatory, and accreditation requirements for programs and services;
  • Coordinate logistics and execute administrative functions related to employee training, including scheduling, registration, tracking, evaluation, and reporting;
  • Provide ongoing communication and support to internal and external instructors and facilitators; Maintain electronic training files and transcripts;
  • Participant in individual, team, and agency goal setting and achievement;
  • Participate in internal and external work groups, committees, and task forces as directed to support quality improvement, training, and service delivery practices at SOS Children’s Villages Illinois;
  • Travel to all SOS Children’s Villages Illinois sites and partner organizations in the Chicago Metropolitan area; and
  • Perform other duties as assigned.
  • Must possess strong analytical and deductive reasoning skills, and be able to analyze and synthesize information for problem solving.
  • Excellent written and oral communication skills are required.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint, & Publisher is essential.
  • Must be highly organized, detail-oriented, and drive for results.
  • Interest in nonprofit management, organizational development, and child welfare is preferred
  • Ability to pass DCFS Background Check
  • Ability to work both independently and as a member of a team.

Education and Experience

  • Candidates must be pursuing, or have completed, a Bachelor‘s degree.
  • Experience using and/or managing a database or client management system is preferred.
  • Experience creating dashboards, analytical reports, and visualizing data is preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)
  • At times, may require more than 40 hours per week to perform the essential duties of the position 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable to enable individuals with disabilities to perform the essential functions.

  • Internal office
  • The noise level in the work environment is usually low


  • Ability to read, write and speak English proficiently
  • Ability to read, write and speak Spanish is helpful