The Quality Improvement & Training Coordinator will be responsible for carrying out a variety of tasks as part of the day-to-day operations of the Quality Improvement & Training department. This position’s primary responsibilities include data collection, analysis, and reporting; the coordination of employee training; and communication regarding Quality Improvement & Training activities, initiatives, and achievements. The Quality Improvement & Training Coordinator supports all initiatives within the Quality Improvement & Training Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate all aspects of the data collection process, as well as provide assistance with entry, organization, analysis, and reporting functions;
- Perform data analysis and create reports based on quantitative and qualitative data from programs and administrative support services;
- Assist with research, review, and development of organizational policies, including Quality Improvement, Risk Prevention & Management, Behavior Support & Management, and training;
- Support Quality Improvement initiatives, including COA reaccreditation, peer record review, client & stakeholder satisfaction surveys, Unusual Incident Reporting, specific workgroups/committees, etc.;
- Create and share routine and special communication related to Quality Improvement and Training events, initiatives, activities, and achievements with internal and external stakeholders.
- Prepare and submit Quality Improvement & Training reports;
- Research standards, measures of compliance, accreditation, and best practice standards related to contractual, regulatory, and accreditation requirements for programs and services;
- Coordinate logistics and execute administrative functions related to employee training, including scheduling, registration, tracking, evaluation, and reporting;
- Provide ongoing communication and support to internal and external instructors and facilitators; Maintain electronic training files and transcripts;
- Participant in individual, team, and agency goal setting and achievement;
- Participate in internal and external work groups, committees, and task forces as directed to support quality improvement, training, and service delivery practices at SOS Children’s Villages Illinois;
- Travel to all SOS Children’s Villages Illinois sites and partner organizations in the Chicago Metropolitan area; and
- Perform other duties as assigned.