Case Manager, SSH
Job Details
Harlem - New York, NY
Full-Time Non-Exempt


Title:                    Case Manager

Unit:                    Scattered Site Housing

Reports to:          Program Supervisor

Status:                 Full Time; Regular; Non Exempt

Location:            Harlem and all 5 boroughs

Days/Hours:       Monday to Friday, 9am to 5pm 



Position Summary:

Responsible for screening, assessing, counseling and linking homeless, formerly incarcerated clients with histories of mental illness, substance use and/or HIV/AIDS to needed transitional and permanent housing.


Essential Duties and Responsibilities:

  • Conduct intake interviews and needs assessments on newly released individuals and clients eligible for housing services;
  • Create individualized treatment plans for each client. Document all client services, including successful and unsuccessful outreach attempts;
  • Conduct crisis intervention with clients, as needed;
  • Develop and maintain appropriate housing stock for our clients;
  • Assess clients need for temporary rental subsidy and furniture/moving allowance;
  • Collaborate with Housing Preservation and Development (HPD), Department of Homeless services (DHS), and Human Resources Administration (HRA) to assure clients receive entitlements in a timely manner;
  • Assist clients in obtaining all necessary documentation to facilitate benefits application process. Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security);
  • Act as a liaison to representatives of benefits administrations;
  • Act as liaison between client and landlord to mediate any landlord-tenant issues;
  • Provide ongoing counseling, supportive services needed to achieve goals stated in client treatment plan;
  • Conduct periodic treatment plan reviews;
  • Facilitate support groups and community meetings;
  • Conduct inspections of housing units to ensure compliance with applicable housing codes and standards;
  • Advocate for client services, especially housing and HRA rent enhancement benefits, as needed;
  • Follow-up with all referral agencies regarding client progress;
  • Conduct client home visits;
  • Enter all client services in the agency’s proprietary database, as well as in the appropriate contract funder databases, if applicable;
  • Prepare and submit reports on client intake and discharge activities; and
  • Perform other related duties as assigned.
  • Bachelor's Degree in Human Services preferred with  2 years working with clients who have HIV/AIDS, substance abuse and/or criminal justice issues;Associate's Degree with 5 years of experience with targeted population or  High school diploma or GED with eight years experience with targeted population.
  • Experience using Microsoft Office programs and database case management systems;
  • Able to encourage disenfranchised populations to seek and obtain needed social services;
  • Strong follow-up, time management and organizational skills;
  • Ability to work well on your own and be self-directed, but also keep supervisor updated and share information with a team;
  • Strong verbal and written communication skills;
  • Ability to work on a large caseload with a diverse group of clients.
  • We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.


    Travel Requirements - Travel throughout the 5 boroughs to visit clients is required. Travel to our Long Island City office for meetings is also required.


    Physical Demands:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


    The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.