Billing Specialist
Job Details
Niantic - Niantic, CT
$17.00 - $18.50 Hourly

Who We Are

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scale able repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute on complex, large scale technology projects on time, and on budget.

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing


The Billing Specialist is a finance professional who works closely with Project Managers on specific programs and/or clients. The billing specialist has intimate knowledge of assigned customers with regard to how they prefer to see and receive invoices for completed work. The Billing Specialist will work within our Finance platform (Accumatica) as well as our enterprise platform (ServiceNow) and client specific portals. This role, in partnership with our project managers, ensures timely and accurate billing to our customers.

Job Duties

  • Attend initial project meetings with Project Managers to assure proper billing scope and site set up
  • Interact with customer to ensure invoicing format and timing are accurate
  • Maintain accurate billing notes in Service Now and Acumatica
  • Monitor open projects for current week completion dates, determine if all items needed for billing are complete and follow up with Project Managers as necessary
  • Meet with Project Managers weekly to determine if projects are ready for invoicing
  • Place projects ready for billing in billing queue and create invoice daily as soon as they are queued
  • Submit the invoice for review and/or submission

Work Experience & Education

  • High School diploma and at least 3+ years’ experience in billing
  • Proficient in Microsoft Office Suite (Excel, Teams, Outlook)
  • Superior customer service skills
  • Ability to multi-task and prioritize workload in a fast-paced environment

Personal Attributes

  • Fanatical about customer success and tenacious at driving long-term customer value coupled with revenue growth and improved Telaid profitability.
  • Eager to contribute beyond a job description, and lead efforts to improve client experiences.
  • Willingness to take ownership, coupled with ability to make decisions and act, based on a balance of factual analysis, experience and intuition.
  • Influence others by demonstrating professionalism, passion, enthusiasm and creating a collaborative environment. 
  • Excellent oral, written and interdepartmental communications skills.
  • Well-organized, confident, energetic, and calm under pressure.
  • Problem solving, analytical and process-oriented skills and mindset with attention to detail.
  • Demonstrated personal desire for continuous learning and improvement.



  • Base Pay will be Annual Salary
  • Performance Based Incentives
  • Profit Sharing Options
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses