Lead Teller
Job Details
AVB Bank Downtown - Broken Arrow, OK

Location: 322 South Main, Broken Arrow, OK

Requirements: High school diploma or equivalent. Two years customer service and cash handling experience required and at least one to two years teller supervisory or retail management experience.

Hours: Monday through Friday 9:30 a.m. to 6:00 p.m. Rotating Saturdays 8:15 to noon.

Responsibilities include:

  • Provide daily direction to tellers under their supervision
  • Ensure compliance with regulatory requirements
  • Ensure that customers are waited on in a timely manner
  • Prove and maintain branch cash vault
  • Order and ship currency and coin for the branch
  • Provide supervisor override approval on teller transactions
  • Ensure tellers under their supervision balance at the end of the day
  • Provide ongoing coaching of teller staff regarding customer service, regulatory requirements, and product knowledge
  • Accept deposits of cash and/or checks
  • Process withdrawals and cash checks up to designated limits
  • Have knowledge about the importance, requirements and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
  • Accept loan payments of all types
  • Sell cashier's checks, money orders and traveler's checks
  • Process cash advances on credit/ debit cards
  • Know when to report suspicious transactions, activity, or situations to appropriate personnel
  • Maintain open communication with management regarding all issues of the teller line
  • Buy and sell coin to tellers
  • Balance ATM, Vault, Cash dispensers, Coin machine
  • Schedule teller hours
  • Ensure compliance with dual control and security procedures
  • Promote bank services and cross sell bank products through referrals

Physical Requirements
Time spent standing: 5-8 hours
Lift (weight): 50 pounds Frequency: as necessary
Motion: Bend, Sit, Squat, Reach, Lift
Functional: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information

AVB is an Equal Opportunity Employer