E-Commerce Fulfillment Associate
Job Details
About Us

Thompson + Hanson is home to designers and architects, curators and gardeners–creatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin for the last 40 years. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated and caring individuals that make up our Thompson + Hanson family.

A quiet sophistication permeates every Thompson + Hanson environment. You’ll find that within the walls of our shops, on the pages of our online shop, and the meandering paths of our nurseries, we are creatives at heart who enjoy the opportunity to bring something fresh to the table, always with an eye to shaping tranquil spaces that people love to inhabit. Whether wandering through rows of flowers and fragrance, browsing carefully curated pieces in the shops or online, or simply savoring the view in the shade of an oak tree, our hope is to provide an experience that puts you at ease, surrounds you with beauty, and leaves you inspired. 

Job Description

We’re looking for an enthusiastic and detail-oriented E-Commerce Fulfillment Associate. This position will process our online retail orders, including duties such as fulfillment, inventory management and gift-wrapping.

Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership. 


For our full-time employees, Thompson + Hanson offers:

  • Medical Insurance through Blue Cross Blue Shield.
  • Vision Insurance through Principal
  • Dental Insurance through Principal
  • Generous Paid Time Off
  • 401K Plan with company matching - All employees are eligible to enroll after 60 days.
  • Discount at our Thompson + Hanson retail shops - 20% off.
  • Discount at Tiny Boxwoods/Milk & Cookies - 20% off.



Job duties include but not limited to:

  • Processing all e-commerce retail orders including picking, pulling, packing, and shipping of products in a timely and organized manner for each order
  • Using attention to detail, a creative eye, and our packing policies & techniques to uphold our brand’s aesthetic standards and ensure each customer’s order arrives in good condition
  • Gift wrapping orders when requested
  • Coordinating orders for in-store pick ups
  • Processing order returns
  • Working in our inventory management system to monitor and maintain ecommerce stock levels
  • Maintaining shipping supplies to ensure no lapse in completing orders
  • Providing an exceptional customer experience by ensuring all orders are processed in timely fashion
  • Assisting where needed with retail warehouse fulfillment needs including receiving and counting inventory goods, organizing stock, and arranging inventory transportation to brick and mortar locations



  • Attention to detail
  • Strong organization and prioritizing skills
  • Strong interpersonal and communication skills
  • Highly organized and process oriented
  • Effective problem-solving
  • Ability to simultaneously perform multiple tasks


Physical Requirements of the job:

  • Lift and move up to of 50 pounds without assistance
  • You must possess the ability to stand the majority of the shift and this position also includes a lot of walking