Small Electronics Tech Support

At ThermoWorks, our employees are a critical part of our industry leadership in food thermometers.  Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, and many others.  Our customer-facing employees (you!) create unforgettable, loyalty-building experiences with our customers.

Job Summary:

The Small Electronics Technician provides world-class expertise, consultation, and troubleshooting support to our customers--creating for them, in the process, uncommonly memorable experiences.  The successful candidate is dependable, coachable, smart, curious, professional, and enjoys learning new things with a positive attitude. 

Schedule:

• 9am - 6pm (Monday - Friday) and every other Saturday 8am- 5pm 
• This position requires full-time onsite presence.  Remote work or hybrid scheduling is not available for this role.

Essential Responsibilities:

• Effectively educate customers on product use and assist them in fully utilizing available features
• Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
• Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
• Ability to work Saturdays
• Perform other duties as assigned

Required Skills & Experience:

• Eagerness to learn and ability to retain detailed knowledge
• Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
• Proven track record of solving customer problems by phone, chat, and emails
• Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
• Must have solid electro-mechanical aptitude and the ability to logically troubleshoot and problem solve 
• Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
• Passion for cooking and barbequing (BBQ) a plus