The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features.
Schedule:
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Monday - Friday 9am - 6pm, and every other Saturday 8am- 5pm
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Hours worked between 5pm - 6pm on weekdays and all Saturday hours get an additional 25%/hr
- This position requires full-time onsite presence. Remote work or hybrid scheduling is not available for this role.
Benefits:
This is a full-time, permanent position with benefits including medical (fully paid by us), dental, vision, parental leave, vacation pay, holiday pay, 401(k) with company match, employee discounts, etc
Essential Responsibilities:
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Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants
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Answer inbound calls and emails, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed
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Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
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Build customer loyalty through every interaction
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Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
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Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view
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Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
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Perform other duties as assigned
