Inside Sales Representative (Account Manager)
Job Details
Headquarters Allentown PA - Allentown, PA
Not Specified


The Merchant Relations Team is responsible for retaining merchants that have expressed a desire to cancel their contract with Shift 4 Payments. Additionally, a Merchant Relations Specialist will proactively contact merchants through campaigns targeting accounts showing signs of potential flight risk or opportunity to offer a new product/solution. MRT Specialists are expected to quickly identify all issues causing the cancellation request and design a solution to retain the merchant account.

(Day to Day) Position Responsibilities & Functions

· Responsible for retaining merchants requesting to cancel, or showing high probability signs of cancellation. You will apply techniques and skills learned through on-going coaching, training, development and mentorship to become a Payments, POS and merchant services expert.

· Be Empowered to think outside of the box and critically, going above and beyond to deliver the best retention package solution for every merchant.

· Develop and maintain proficiency of Shift 4 Products and a deep understanding of the Payments Industry, to speak confidently in a convincing professional manner with merchants.

· Work with sales partners, resellers, 3rd party vendors and internal departments, to exhaust all options to retain merchants.

· Challenge yourself, strive to meet and exceed daily and monthly target goals/quotas, driven by Retention/Sales.

· Manage phone/email campaigns to merchants that have recently stopped processing, up for contract renewal and other assigned campaigns.


Qualifications, Education and Experience

· Exceptional customer service skills, including strong interpersonal and verbal communication skills

· Sales experience in any form is a BIG plus and preferred, you must have high energy every day

· An exemplary work ethic and passion to consistently deliver world class service to our merchants and sales partners

· Strong problem solving, creative and strategic thinking skills and ability to work well with all departments of Shift 4 Payments

· Dependable, with a strong sense of urgency and results-driven with target goals/quotas, leading to monthly incentives

· Comfortable spending the majority of your time on the phone

· Microsoft, Google Suite and CRM Experience Preferred

· Self-driven, motivated, energetic and ambitious



· Compensation & Benefits Include

· Full Time/40-hour work week, Monday – Friday (off weekends)

· Competitive base salary and unlimited monthly bonuses/commission based on performance

· Top performers can double their salary!

· Vacation & Personal Days/10+ Holidays Off/Early Dismissals

· Health Benefits including vision, dental and 401k

$45,000 to $70,000 Annually (salary with commission)

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