Case Manager II
Job Details
Hope Place - Seattle, WA
Full Time
Nonprofit - Social Services

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!


As the Case Manager II, you will work with a team of staff to facilitate creating a safe, healing environment for guests in a Christian residential program. Part of a 24-hour team that provides advocacy-based and spiritual counseling, information, referral, and support services to program guests.  




  • Due to the sensitive nature of these essential job duties, we can only consider females for this position.
  • Process intake assessments and screening of guests.
  • Manage a caseload of individual guests in an addiction recovery program.
  • Meets with guests weekly and maintains all electronic and paper client files.
  • Help in maintaining the safety and cleanliness of Hope Place.
  • Provide crisis intervention information, chemical dependency case management, and referral help.
  • Communicate with all staff through the Client Tracker (CT11).
  • Help coordinate and facilitate support groups, Bible studies, addiction recovery curriculum, and classes.
  • Develop and maintain ongoing guest files.
  • Administer observed urine collections for guests.
  • Perform welfare checks in guest residences and restrooms.
  • Help maintain a positive, pleasant, and Christian atmosphere at the facility.
  • Attend and participate in all Mission, Division, and Department meetings and training, as required.
  • Any other job-related duties as assigned by supervisor. 

Qualifications & Experience


  • An Associate Degree is required. A Bachelor's Degree is preferred. A combination of education and four years of relatable experience may be substituted.
  • Three years of experience working in a social services or rescue mission setting. One of those years must be in a Case Manager role
  • Proficient in Microsoft Office Suite


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms. Regularly lifts up to 20 pounds and walks, uses stairways to climb to multiple floors within the facility. Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.




This position is subject to a pre-employment background check and must be able to pass a 5 panel drug screen including THC



COVID – 19 Protocol


Per King County, we require that everyone wear and mask while at any Mission facility (unless eating or drinking), practice social distancing, and temperature checks are required prior to entering any facility.

Per Governor Inslee's Proclamation 21-14.1, employees at Seattle Union Gospel Mission for the following locations: KentHope, Hope Place, and Dental must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or be approved for a medical or religious exemption prior to being allowed to work.