Donation and Family Advocate, EW
Job Details
Spokane - Spokane, WA
Full Time
4 Year Degree
Road Warrior

The Donation and Family Advocate provides on-site response to advocating for donation and supporting families through the organ and tissue donation process. 


On-Site Donation Advocacy and Donor Family Support

  • Delivers high-quality bereavement support to potential donor families throughout LifeCenter Northwest’s (LCNW) entire service area.
  • Responsible for educating potential donor’s Next-of-Kin (NOK) about donation options, status of donor designation, or requesting authorization for donation from legal NOK.
  • Obtains authorization or disclosure with first-person authorization and conducts a donor risk assessment questionnaire (DRAI) with appropriate surrogate of the potential organ donor
  • Rapid on-site support for donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
  • Works in strong collaboration with hospital staff, LCNW Administrator-on-Call (AOC) and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families. 
  • Works closely with donor family and LCNW clinical staff to complete accurate answers to Donor Health Questionnaire.
  • Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.              


Documentation and Ongoing Family Support

  • Refers donor families to LCNW’s Aftercare Program, community agencies and provide counseling referrals as requested and appropriate.
  • Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor record, and forms according to established policies and procedures.
  • Ensures strong collaboration with the organ, tissue, and hospital development departments to ensure the maximization of organ and tissue donation opportunities. 
  • Works closely with hospital development to ensure a cohesive approach to hospital interactions.
  • Assists the Family Support Manager in the planning and execution of various events and family support trainings.


Department Support and Education

  • Maintains an awareness of all active referrals and pending activity.
  • Participates in onboarding as a preceptor for Donation and Family Advocates and Organ Recovery Coordinators after one year.
  • Collaborates with the Family Support Manager, Clinical Training Program Manager and Authorization Training Program Manager serves as a content expert in training programs, including but not limited to assisting with training of Donation and Family Advocates and Organ Recovery Coordinators after one year.
  • Serves as family support resource for Organ Donation Services, Hospital Development Department, Donor Hospitals and Donation Partners including providing education and training.
  • Maintains current knowledge of the donation and transplantation industry.

Educational Requirements:

  • A Bachelor’s Degree from a four-year accredited college or university.
  • A Master’s degree in Human Services, Chaplaincy, Counseling,
  • Psychology or Social Work with a minimum of two years’ experience preferred.
  • Relevant work experience can be considered as a substitution for academic requirements.



The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life


Knowledge, Skills, and Abilities:

  • At least one year experience working with bereaved and/or traumatized individuals.
  • Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
  • This individual must demonstrate operating knowledge of computers with a demonstrable, basic level skill (at a minimum) with Outlook, Word, Excel and other comparable software programs.
  • Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences.

LifeCenter Northwest is a great place to work with excellent benefits and compensation. For more information visit


LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Working at LifeCenter