ADS Inside Sales Support

Maintain Customer Relationships

• Build relationships with existing customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns.
• As the customer’s secondary source of contact with the company, you’re responsible for relaying information and coordinating with internal teams to solve issues.
• Send welcome letters
• Send customer satisfaction surveys
• Call on existing customer base
• Build out Blue Beam CAD software and keep current
• Collect install pictures and share with marketing for social media
• Small quotes for salespeople while they are away from office

Create New Sales Opportunities

Reach out to potential buyers through cold-calling or by contacting inbound leads; such as, leads from Avigilon, Gov Spend software or RFP’s, as well as by replying to phone calls, emails, and social media messages. You can further create new opportunities with existing customers by pitching relevant products or services.

Ensure Handling of Requests

Assist salespeople with spec sheets, proposals, handouts, trade shows, as-builts and submittals. Be the go-to person for all ADS offices for a quick turnaround for any task given by salespeople to build a strong partnership with our customers.

Contribute to Documentation

Interact with customers and leads regularly. Update information in the company’s customer relationship management (CRM) software. Update customer information in our ERP-One software and build databases for constant contact.  This includes account details, sales history data, and profiles of inbound leads.

Identify Opportunities

Use GovSpend software to identify new projects and also research our competitors’ sales of Avigilon or other like products.  GovSpend gives us the ability to research past sales and also upcoming opportunities.

Inside Sales Support Education and Training

Get certified online with Avigilon ACC and ACM software.  Get fluent with the use of DMP alarm systems.  This position will require site walk throughs with salespeople and conversing with our customers to learn the business.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and follows the four core values of The Kincaid Group which are Family, Safety, Service, and Respect

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may also require long hours and weekend work.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.