Process Improvement Analyst
Job Details
Bellevue - Bellevue, WA
4 Year Degree


The Process Improvement Analyst (PIA) assists in identification and delivery of Continuous Process Improvement (CPI) initiatives throughout LifeCenter Northwest (LCNW). The PIA will facilitate targeted process improvement activities through the use of improvement tools and methodologies including Process Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable impact on organizational goals. This position supports the LCNW Quality Assurance and Performance Improvement (QAPI) Plan by analyzing and utilizing operational and other data to guide process improvement activities within LCNW. This position also works to ensure compliance with applicable standard and regulation (CMS, OPTN, AOPO, AATB and FDA).



General Responsibilities

  • Assists management in design and implementation of process improvement initiatives that lead to a positive and measurable impact on organizational goals.
  • Coordinates with departmental staff and management on process improvement initiatives to improve outcomes, optimize use of organizational resources and maintain organizational alignment.
  • Champions the culture of Organizational Excellence and Continuous Quality Improvement by acting as a resource and engaging LCNW staff in developing and implementing improvement projects.
  • Assists management and staff in identifying and evaluating opportunities for improvement.
  • Leads improvement initiatives and facilitates the development of problem-solving initiatives and process change. Regularly reports the status of process and quality improvement efforts and related impact.
  • Researches, designs and delivers appropriate quality improvement training to staff and management.
  • Encourages a data-driven culture.
  • Works collaboratively with Business Intelligence function on data collection, analysis and reporting to ensure project selection and goals are data-driven.
  • Serves as a member of the LCNW Quality Council and assists with facilitating regular meetings, collecting, analyzing and presenting relevant data.
  • Maintains a strong working knowledge of regulations and standards, identifies necessary changes and incorporates them into SOPs, processes and training.
  • Participates in national and industry-specific meetings/conferences, networks with process improvement professionals, shares best practices, tools and materials.
  • Prepares for and participates in accreditation surveys, regulatory audits and site visits from donation-partners.


The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.


  • Bachelor's degree from an accredited university or college is required.
  • Certification in Quality Management and/or Process Improvement methods is preferred (e.g. LEAN methodologies, 6-Sigma, CQIA (ASQ), etc.)
  • A minimum of 2 years of experience that is directly related to Quality in a regulated industry.
  • Regulatory experience, e.g., FDA, CMS, TJC, is preferred.


  • Demonstrated expertise in leading organizational process improvement initiatives with favorable outcomes.
  • Familiarity with and ability to interpret statistics as applied to continuous quality improvement tools.
  • Skilled at data collection, analysis and reporting.
  • Excellent written and verbal skills, including proven experience with technical writing.
  • Must also be comfortable leading trainings, facilitating improvement tools, and speaking in front of a group of people.
  • Ability to learn and implement procedures in compliance with applicable local/state/federal regulations, certifications, accreditations, etc.
  • Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills.
  • Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative.  Must have the ability to function independently as well as in a team setting.
  • Strong attention to detail and good follow through.
  • Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs).

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Working at LifeCenter