Day Center Services Coordinator FT
Entry
San Pedro Street1 - Los Angeles, CA
Full Time
High School
$15.00 - $17.00 Hourly
None
Day
Nonprofit - Social Services
Description

Essential Functions

  1. Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities
  2. Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food
  3. Ensure a safe and welcoming environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants
  4. Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate
  5. Assist with outreach  to develop new resources as directed
  6. Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized
  7. Assist with Day Center tracking and data entry as needed
  8. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

THIS COULD BE A GOOD MATCH IF YOU HAVE...

  • Bachelor’s degree preferred or relevant experience with similar population
  • Direct service experience with disadvantaged populations and/or history of employment in customer service. Experience in a multi-service agency a plus
  • Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  • Strong interpersonal skills and ability to engage a diverse group of participants, interns and volunteers
  • Ability to exercise and model good judgment, especially in crisis situations
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Must possess strong written and oral communication skills
  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
  • Oral and written fluency in Spanish and English a plus

Competencies

  1. Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  2. Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
  3. Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
  4. Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  5. Strong written and oral communication skills required
  6. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines

 

Supervisory Responsibility 
This position involves supervising women with lived experience through our peer leadership program.

Work Environment

The Day Center is staffed seven days per week (Mon-Fri 5:45am-5pm & Sat-Sun 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meet the immediate needs of over 200 women each day. This position will be responsible for the organization and implementation of the Day Center services during open business hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management.  The Full- Time Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. This position reports directly to the Director of Health and Wellness.

Physical Demands

  1. Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs
  2. Carry and sort donations
  3. Ability to operate computer, phones, fax and printer

 

Position Type and Expected Hours of Work 
This is a Full-Time position. Ability to work daytime hours is required. The full-time shifts for this position are Tuesday-Sunday between the hours of 5:45 am-2:15 pm on weekdays & 7 am-3:30 pm on weekends. Rate is $15.00 to $17.00/hour and is paid based on hours worked.  

Travel 
Minimal traveling may be required for activities, meetings and/or trainings as directed

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