Tissue Services Support Technician
Job Details
Westwood - Westwood, KS
Full Time

The Tissue Services Support Technician is responsible for providing support related to the recovery of tissues and corneas for transplantation. We are seeking candidates who have a background as a Unit Clerk/Secretary, Medical Assistant/Receptionist, Patient Access Specialist/Representative, Scheduling Coordinator, Logistics Specialist or Sterile Processing Technician. The shifts available for this position are as follows: Sunday - Tuesday 6am-6pm, Sunday - Tuesday 6pm-6am, Wednesday - Friday 6am-6pm and Wednesday - Friday 6pm-6am with every other Saturday on-call during designated shift time. 






  1. Responsible for support duties associated with recovery suite operations including, but not limited to: check-in and release of tissue donors, packing tissue for shipment, managing incoming and outgoing shipments, transport of blood samples to the laboratory, data entry, scanning, answering phones, cleaning of rooms and instruments, verifying billing, circulating for team in operating room, etc.
  2. Basic knowledge of federal, state and industry laws/regulations related to tissue practices including those of all tissue processors, AATB, OSHA, EBAA and FDA.
  3. Ability to establish and maintain positive relationships with internal MTN staff, hospital staff, processing partners, funeral homes and others involved in the donation process.
  4. Ability to conduct appropriate face-to-face interactions with donor families, if needed.
  5. Basic knowledge of the inter-relationships of departments and services provided by MTN.
  6. Skill in time management and team coordination. 





  1. Associates degree, or equivalent knowledge and skill with a minimum of one-year related work experience required.  Bachelor’s degree preferred.
  2. Ability to work a minimum of 36 hours per week, and 12 hour call shift every other Saturday, participate in rotation holiday on-call schedule, and may be required to assist with on-call department coverage.  Required to work for extended periods of time with few breaks.
  3. Ability to lift 50 pounds and transfer short distances.
  4. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy.  Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines.  Must be able to travel within the service area by ground or air.
  5. Possess ability to operate telephones, computers and work in a surgical environment..
  6. Possess excellent attention to detail with ability to monitor own work for accuracy and thoroughness.
  7. Ability to speak and communicate clearly and professionally to accurately convey information in person or by phone.
  8. Ability to self-motivate, multi-task, function autonomously and collaboratively.
  9. Demonstrate excellent problem-solving and creative thinking skills.
  10. Ability to prioritize and plan work activities and use time efficiently.  Must have well-developed personal stress management skills and be able to work under time constraints.
  11. Adaptable, dependable, and ethical.
  12. OSHA Category I – Exposed regularly to bloodborne pathogens while performing assigned job duties.  Bloodborne pathogens protection is required.



Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.


It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment.  No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws.  In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment.

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be  considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission. 

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