Volunteer Recruitment Coordinator
Job Details
BBBS - St. Paul, MN
Full Time
$38,000.00 - $44,000.00 Salary/year
Nonprofit - Social Services
Job Description

Under the direction of the Volunteer Manager, the Volunteer Recruitment Coordinator is responsible for responding to and managing inquiries from prospective volunteers, building community relationships that support BBBS’ volunteer recruitment efforts, and hosting events and webinars that help educate prospective and new volunteers about BBBS’ mission and programs.

The Volunteer Recruitment Coordinator helps promote volunteerism, mentoring and strong brand awareness in the five-county Twin Cities metro area. The person in this position will be a key member of the Advancement Department that includes the Marketing, Development and Volunteer Recruitment teams, which will lead BBBS’ centennial celebration in 2020. . The ideal candidate comfortably leverages skills in sales, public speaking, and partnership development with external audiences to increase the number of qualified volunteers across all agency programs.

Position Specifics

  1. Responsive Recruitment
    1. Respond to generated leads according to inbound sales best practices
    2. Establish relationships and provides a high-standard of customer service to prospective volunteers from initial inquiry to program commitment
    3. Maintain and update real-time information for prospective volunteers in Salesforce database
    4. Achieve monthly activity goals and benchmarks (engagement metrics, conversions, etc.)
    5. Collaborate across program teams to ensure volunteer lifecycle is maximized; including recruitment, retention and re-engagement
  2. New Volunteer Acquisition
    1. Generate new volunteer applicants from targeted demographics in accordance with recruitment plan
    2. Utilize community engagement strategies to educate individuals and communities on the value proposition of mentoring with BBBS
    3. Initiate, plan, and execute projects and events to position BBBS volunteer opportunities in accordance with department goals/objectives
    4. Develop, maintain, and track existing relationships to build sustained volunteer pipelines
    5. Carry out recruitment activity in-line with four distinct program cycles
  3. Other Job Duties
    1. Assist the volunteer manager with special projects as they relate to volunteer recruitment, community outreach, and occasionally promoting family access
    2. Promote teamwork by participating in various teams, including: work groups, project teams and interdepartmental meetings. Provide support to other departments, staff and stakeholders, as needed
    3. Relate to all staff, donors, volunteers, youth, families and vendors courteously and respectfully
    4. Develop and maintain sensitivity to employee diversity, and demonstrate cultural competence in the workplace and in the services provided by the agency
    5. Build community support for the organization by participating in broader advancement activities
Qualifications and Additional Information

Education and Experience

  • Bachelor’s degree preferred, but experience in sales, volunteer recruitment, marketing, communications, public relations, or a related field is valued
  • 3-5 years of experience with strong public speaking skills and ability to present information clearly and persuasively to diverse audiences; Non-profit experience preferred
  • Demonstrated experience with customer relationship management software, preferably Salesforce
  • Demonstrated experience researching and developing contacts/relationships
  • Additional experience working with: social media, copywriting and/or event management is highly preferred
  • Proficiency in a second language preferred, but not required


Knowledge, Skills and Abilities

  • Proficiency with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
  • Knowledge of web and social media platforms as a business tool, including Wordpress (or similar), Facebook, Instagram and LinkedIn is preferred
  • Knowledge of web-based tools such as (or similar to) Asana, Sprout Social, Canva and Constant Contact is preferred
  • Ability to manage and prioritize time effectively in order to meet established goals and adapt to changing priorities
  • Ability to work within a diverse team of individuals
  • Must possess a valid driver’s license and provide a reliable means of transportation for the performance of work responsibilities; local travel is required
  • Candidate must have evening/weekend availability
  • Ability to work a flexible schedule, as needed
  • Ability to adapt and adjust to changing priorities, as needed


To Apply
If interested, please submit an application through Paycom, including both a resume and cover letter. You will be required to create an account with Paycom, or log in to a previously created account. If you experience difficulty submitting an application, please contact careers@bigstwincities.org for assistance.
Please note, resumes and cover letters must be uploaded as ONE document.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.


Equal Opportunity Employer