Teen Program Coordinator
Job Details
BBBS - St. Paul, MN
Full Time
$39,000.00 - $45,000.00 Salary/year
Job Description

Organization Description
As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that makes it possible for us to get kids on the path to success.  We work hard to build and sustain relationships with individuals in our community to mentor children and youth to become their true selves.  We have been matching the Twin Cities kids with mentors since 1920.  We serve over 3,750 young people every year with a staff of 60.

BBBS's mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:

  • Providing deep and intentional partnerships with our youth
  • Building and sustaining deep relationships with our Mentors
  • Building a strong organizational foundation
  • Creating a workplace culture that represents who we serve
  • Transforming our community to understand the importance of our youth

BBBS’s vision is that all children achieve their full potential.

Primary Function of the Position
Under the direction of the Director of Teen Programs, this position is responsible for managing a mentoring program in partnership with Cities United. The Teen Program Coordinator is also responsible for carrying a community-based caseload that provides high-quality support, coaching and supervision to match participants involving: volunteers, teens, parents, and/or guardians while ensuring child safety, positive impacts for youth, long-term, enriching friendships between youth and volunteers, and a strong sense of client affiliation with BBBS.

Position Specifics
When assigned, develop and lead group mentoring experiences in partnership with Cities United and youth.

  • Establish and build relationships at designated site
  • Leverage a strong BBBS program presence at site
  • Develop community connections in partnership with Cities United to ensure the success of the program
  • Offer innovative and creative program ideas, enhancements and solution

Provide customized support and case management to volunteers, youth and parents.

  • Coordinate & facilitate match introductions in family’s homes and/or community locations
  • Complete assigned monthly and quarterly support contacts (over the telephone and in-person) with participants, including volunteers, youth and parents
  • Create, coordinate and facilitate a variety of programs, activities, trainings and events for match participants
  • Establish rapport with match participants by identifying and assessing participant needs, and listening to feedback
  • Properly document match progress notes in agency database in a timely manner
  • Monitor child safety and youth/relationship development
  • Provide assistance with problem solving match concerns and issues as appropriate
  • Connect participants with other staff, community resources, training opportunities, and referrals as appropriate
  • Inform matches of upcoming events and activities through e-mail and regular monthly or quarterly phone contact

Create a positive public awareness of BBBS and represent the agency as the mentoring program of choice to the community.

  • Maintain knowledge of community needs, resources, and networks
  • Establish connections and develop professional relationships with other organizations to provide a high quality of service to families and volunteers.  This includes service on external community committees and work groups
  • Communicate in a professional manner with external constituents.  This includes verbal and written communication, including writing letters and electronic communications, reports and giving occasional presentations

Contribute to the overall success of the agency in order to achieve the BBBS mission.

  • Administer surveys to youth and volunteers to assess relationship and youth outcomes
  • Work collaboratively to achieve results as specified outlined plan
  • Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
  • Positively represent BBBS in the larger community
  • Promote culture of philanthropy by supporting development team as needed
  • Assist with other program functions and tasks as assigned

Other Job Duties
Contribute to the overall success of the organization by working together to achieve the mission. Develop and maintain sensitivity to employee diversity, and demonstrate cultural competence in the workplace and in the services provided by the agency. Demonstrate respectful treatment of other employees, program participants and all stakeholders.  Build community support for the organization by helping to recruit volunteers and to raise money.

Qualifications and Additional Information

Qualifications and Additional Information
Education and Experience

  • Bachelor’s degree in social services or related field, or the following combination of education and youth work experience:
    • Within 6 months of completing bachelor’s degree
    • AA degree and 4 years relevant work experience
    • No degree, 8 years of relevant work experience
  • Experience facilitating youth programs
  • Experience with non-profit/government partnerships
  • Experience with sensitive information, and ability to maintain confidentiality
  • Experience working with diverse youth and families
  • Experience collecting and compiling data


  • Previous work experience in working with youth in Brooklyn Park/Brooklyn Center (strongly preferred)
  • Previous experience working with teens and young adults who may have had previous interactions with the criminal justice system

Knowledge, Skills, and Abilities

  • Knowledge and understanding of youth development
  • Knowledge of local community resources for youth and families
  • Knowledge of mandated reporting guidelines
  • Skill in communicating effectively with adults and youth
  • Strong writing skills and the ability to communicate professionally with external constituents
  • Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents
  • Ability to manage multiple projects
  • Ability to work with a team and independently to meet job expectations.
  • Must be able to work with sensitive and confidential data
  • Must be able to travel frequently out in the community and meet monthly deadlines
  • Must have reliable transportation; and/or valid drivers’ license and current auto insurance that meets minimum requirement
  • Must be available to work nights and weekends; willingness to schedule around participant availability
  • Successful candidates are able to use persistence and creativity in reaching out to clients in the community

To Apply
If interested, please submit an application through Paycom, including both a resume and cover letter. You will be required to create an account with Paycom, or log in to a previously created account. If you experience difficulty submitting an application, please contact careers@bigstwincities.org for assistance.
**Please note, resumes and cover letters must be uploaded as ONE document.

Additional Information

  • Annual Salary Range: $39,000-$45,000
  • Department: Teen Programs
  • Supervisor: Director of Teen Programs
  • Job Type: Full-time, Exempt
  • Location: Twin Cities, MN
  • Hours/Days: Monday-Friday, 40 hours/week - occasional weekends when necessary
  • Closing Date: Open until filled

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

Equal Opportunity Employer