As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that makes it possible for us to get kids on the path to success. We work hard to build and sustain relationships with individuals in our community to mentor children and youth to become their true selves. We have been matching the Twin Cities kids with mentors since 1920. We serve over 3,750 young people every year with a staff of 60.
BBBS's mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:
- Providing deep and intentional partnerships with our youth
- Building and sustaining deep relationships with our Mentors
- Building a strong organizational foundation
- Creating a workplace culture that represents who we serve
- Transforming our community to understand the importance of our youth
BBBS’s vision is that all children achieve their full potential.
Primary Function of the Position
Under the direction of the Director of Teen Programs, this position is responsible for managing a mentoring program in partnership with Cities United. The Teen Program Coordinator is also responsible for carrying a community-based caseload that provides high-quality support, coaching and supervision to match participants involving: volunteers, teens, parents, and/or guardians while ensuring child safety, positive impacts for youth, long-term, enriching friendships between youth and volunteers, and a strong sense of client affiliation with BBBS.
When assigned, develop and lead group mentoring experiences in partnership with Cities United and youth.
- Establish and build relationships at designated site
- Leverage a strong BBBS program presence at site
- Develop community connections in partnership with Cities United to ensure the success of the program
- Offer innovative and creative program ideas, enhancements and solution
Provide customized support and case management to volunteers, youth and parents.
- Coordinate & facilitate match introductions in family’s homes and/or community locations
- Complete assigned monthly and quarterly support contacts (over the telephone and in-person) with participants, including volunteers, youth and parents
- Create, coordinate and facilitate a variety of programs, activities, trainings and events for match participants
- Establish rapport with match participants by identifying and assessing participant needs, and listening to feedback
- Properly document match progress notes in agency database in a timely manner
- Monitor child safety and youth/relationship development
- Provide assistance with problem solving match concerns and issues as appropriate
- Connect participants with other staff, community resources, training opportunities, and referrals as appropriate
- Inform matches of upcoming events and activities through e-mail and regular monthly or quarterly phone contact
Create a positive public awareness of BBBS and represent the agency as the mentoring program of choice to the community.
- Maintain knowledge of community needs, resources, and networks
- Establish connections and develop professional relationships with other organizations to provide a high quality of service to families and volunteers. This includes service on external community committees and work groups
- Communicate in a professional manner with external constituents. This includes verbal and written communication, including writing letters and electronic communications, reports and giving occasional presentations
Contribute to the overall success of the agency in order to achieve the BBBS mission.
- Administer surveys to youth and volunteers to assess relationship and youth outcomes
- Work collaboratively to achieve results as specified outlined plan
- Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
- Positively represent BBBS in the larger community
- Promote culture of philanthropy by supporting development team as needed
- Assist with other program functions and tasks as assigned
Other Job Duties
Contribute to the overall success of the organization by working together to achieve the mission. Develop and maintain sensitivity to employee diversity, and demonstrate cultural competence in the workplace and in the services provided by the agency. Demonstrate respectful treatment of other employees, program participants and all stakeholders. Build community support for the organization by helping to recruit volunteers and to raise money.