Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to work is a very prestigious honor as it is only presented to 100 PA companies, and even more impressive, only 30 medium sized companies, which Fraser is classified. We are very honored to be a part of such an impressive list!
The Client Implementation Manager engages the customer after the sale of business technology. This individual will work with the internal and external customer to organize the implementation of their new technology and make their transition as seamless as possible.
DUTIES AND RESPONSIBILITIES:
· Work with sales representatives and logistics team to organize each small deal within the company.
· Own and drive the communication between each department to ensure a seamless implementation.
· Organize delivery, logistics, best training options, networking set-up and supply needs with the internal and external customer.
· Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole.
· Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing cost savings at the forefront.
· Work with client IT departments to gather networking information necessary to preflight their fleet.
· Serve as a backup in the event that the project management team becomes inundated with large deals.
Education: Bachelor’s degree preferred
· Exceptional customer service skills
· Capable of learning new technology applications quickly. Basic knowledge of those used in conjunction with our equipment including, but not limited to, Microsoft office, Adobe Acrobat, Adobe creative suite, Google docs, Google drive, MAC applications
· Valid driver’s license
· Ability to interact with customers and end users on a daily basis in a professional manner
Physical Demands: Ability to lift, push, pull 30 pounds
Work Environment: Office setting
Travel Required: 0-10%. Must have and maintain a valid driver’s license