SUMMARY: Responsible for ensuring a clean, safe and fun environment for guests at the 3 pools in the hotel. Provide excellent customer service to our guests and help to maintain the appearance of the hotel.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, and confirming registration.
• Clean the pool area including, but not limited to, furniture, tables, and decks.
• Collect and replenish pool towels and monitor inventory to minimize loss.
• Monitor use of the facility and address and/or report potential hazards.
• Respond to guest inquiries and service issues in a timely, friendly and efficient manner.
• Provide guest with information regarding hotel and local area amenities.
• Delivery of various guest items throughout hotel as needed.
• Interfacing with Front Desk and Bell as required for meeting guests needs.
• Complete additional duties as assigned by Front Office Managers.

• Support safe work habits and contribute to a safe working environment at all times.
• Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
• Perform other related duties as requested by the supervisor.

QUALIFICATIONS, SKILLS & ABILITIES:

• Requires good communication skills, both verbal and written.
• Exceptional organizational skills.
• Ability to act independently with minimal supervision.
• Must be willing to work a variety of day/night and weekend shifts.
• Previous customer service experience a plus.
• Punctuality and regular and reliable attendance.

EDUCATION AND/OR EXPERIENCE:

• Two years related hotel/resort industry experience and/or training.
• High school or GED graduate.

LANGUAGE SKILLS:

• Ability to read, comprehend and provide instructions, both written and verbal.

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

• Proficient in Outlook and Internet applications, a plus

CERTIFICATES & LICENSES:

• Must provide valid document(s) to work in the US.
• Valid California Driver License is required (for specific positions).

WORK ENVIRONMENT:
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

• Lift 25-50 lbs. (for specific positions)
• Sit, stand and walk for long periods of time.
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.