Pathology Support Specialist
Job Details
Spokane - Deaconess Hospital LLC - Spokane, WA
Full Time
High School
None
Day
Description

ABOUT US

Visionary.....Driven.....Meticulous.....Collaborative.....Caring

An unwavering pursuit of health. This is what we stand for.

If these words resonate with you, then explore job opportunities with us.

CellNetix Pathology and Laboratories is a dynamic, rapidly growing physician- and employee-owned pathology practice and lab headquartered in Seattle, Washington with locations throughout the state. Driven by impeccable attention to detail, we're resolute in meeting the exceedingly high standards of quality we set for our laboratory, our customer service, our business and ourselves.

It is our Vision to rethink, redefine and reset the standard of care for pathology groups and laboratories in the country.

 

SUMMARY 
This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas. Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries. Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will possess excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment. 


ESSENTIAL FUNCTIONS 
• Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties 
• Return all outside institute material received. 
• Send out material when requests are received from outside institutions or from the pathologists. 
• Assist with preparing and distributing Conferences.
• Receive and process Legal requests. 
• Assist Pathologists in requesting pathology material / reports from outside institutions 
• Handle all aspects of client/customer questions/issues. 
• Process all incoming and outgoing telephone calls. 
• Monitor and distribute, as appropriate, all incoming correspondence. 
• Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day. 
• Process results of send out tests as directed. 
• Perform quality assurance checks on all Histology and Cytology accessions 
• Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc. 
• Pull blocks, slides and reports from historical records for correlation with recent samples. 


POSITION IMPACT 
Position is directly responsible for meeting or exceeding: 
• error rates within the Support Services department 
• Department budget thresholds & specimen count/FTE goals 
• Internal and external client satisfaction expectations 

QUALIFICATIONS

EDUCATION and/or EXPERIENCE 
• The ideal candidate will be a high school graduate or the equivalent 
• 1+ years customer service experience preferably in a medical environment. 
• Anatomic Laboratory experience is desirable. 
• The ability to work with flexibility, efficiency, enthusiasm, and diplomacy 
• Demonstrated proficiency in data entry and computer software applications 
• Previous proofreading or document quality control experience preferred 
• Exhibit critical thinking skills and the ability to prioritize and effectively manage multiple requests/tasks at one time 
• Familiarity with medical terminology, anatomic pathology experience preferred 
• The ability to learn new software and use on a daily basis for data entry and research 


IMPORTANT NOTICE

As a healthcare organization we are committed to providing a healthy and safe environment. As part of that commitment we do not hire anyone who has used nicotine products in the last six months. We require a criminal history background check as well as a drug test which will include marijuana and nicotine testing, for all final candidates.

BENEFITS

We offer a generous benefit program with:

  • Medical, dental, vision, prescription
  • 401(k)
  • 3 weeks paid time off earned in first year
  • 8 paid holidays
  • Life insurance
  • Employee Assistant Program
  • Long Term disability
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