Donor Information Specialist
Job Details
Bellevue - Bellevue, WA
4 Year Degree

The Donor Information Specialist facilitates the timely and accurate compilation of organ and tissue charts and the communication of required information to internal and external stakeholders.


Information Sharing

  • Collaborates with operational staff to ensure that the donor record is complete and accurate. Requests corrections and additional follow-up as appropriate.
  • Works with other organizations (Hospitals, eye-banks, physician offices, Medical Examiner/Coroners) in requesting relevant donor information including autopsy, toxicology, serology testing results, medical examiner and coroner’s investigative reports, medical records and microbiological cultures.
  • Ensures timely and accurate communication to relevant stakeholders any relevant test results and other information related to patient safety and the quality and safety of organs and tissues recovered by LifeCenter.
  • Constructs the donor record in accordance with LifeCenter policy and applicable regulation and standard.
  • Responds to transplant center and tissue processor requests for additional information in a timely manner.
  • Notifies and collaborates with LifeCenter Quality and Regulatory Affairs department in identifying non-conformances.
  • Performs data entry of donor and recovery information to the LifeCenter Electronic Donor Management System and other databases.
  • Participates in regular performance review, tracking workflow, and generates performance metric reports to ensure chart release/chart completion goals are met.
  • Develops training materials and delivers chart completion training to operational staff.
  • Assembles donor recovery paperwork packets for operational staff.
  • Ensures that donor information is handled in a secure manner.


Chart Information Evaluation

  • Performs preliminary review of critical donor information including but not limited to serology testing, plasma dilution assessment, declaration of death, authorization for donation, and medical and social history.
  • Ensures that organ and tissue recovery documentation is complete, accurate, and consistent with LifeCenter documentation practices.
  • Sorts and reviews medical records and completes final plasma dilution tissue charts. Resolves discrepancies in chart information.
  • Reviews autopsy/toxicology reports for contraindications to donation and correlation to donor recovery and medical records. 
  • Regularly participate in weekend and holiday coverage for organ culture/pathology/virology review on a rotating basis.
  • Executes quality review of Organ and Tissue donor charts.  Coordinates with Organ Donation Services (ODS) and Tissue Donation Services (TDS) Leadership and staff to ensure accurate, timely review and closure of donor charts.
  • Develops tracking systems to identify and trend errors to provide timely feedback on charting errors and opportunities for process improvement.
  • Ensures data reporting compliance for regulatory agencies and works with operations staff to reconcile errors and omissions.
  • Assists in maintenance of controlled document systems. Aides in development and revision of Standard Operating Procedures in collaboration with departmental staff.
  • Assists in preparation for and participates in regulatory audits.


Collaborative responsibilities

  • Works closely with the Organ Recovery Services Managers, Quality Program Manager, and Tissue Resource Managers to ensure compliance with all LifeCenter SOPs and regulatory agency requirements.
  • Works closely with the Quality and Regulatory Affairs team to streamline workflow, increase productivity, and creatively problem-solve.
  • Familiarity with current good documentation practices, quality assurance principles and application of quality improvement tools.
  • Excellent written and verbal skills.
  • Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills.
  • Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative.  Must have the ability to function independently as well as in a team setting.
  • Strong attention to detail and good follow-through.
  • Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, PowerPoint, and other comparable software programs).



The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.


  • A Bachelor’s Degree is preferred though relevant work experience can be considered and substituted for academic requirements.
  • Documented training courses and/or certifications in Quality assurance are preferred.
  • 2 years of industry experience that is related to donation, healthcare and or quality assurance is desired.


LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Working at LifeCenter