ROLES AND RESPONSIBILITIES

• Respond to inbound calls from customers on plumbing issues.
• Apply problem-solving skills to troubleshoot the issue and resolve the problem.
• Schedule FRG technicians and/or subcontractors to diagnose and repair complex matters.
• Order parts as necessary.
• Appropriate invoicing.
• Follow up with customers to explain work completed and ensure customer satisfaction.
• Consistently and accurately document all work complete.
• Participate in on-call rotations.

QUALIFICATIONS & REQUIREMENTS

• Minimum 2 years of general plumbing experience. Water heater experience is a plus!
• Excellent interpersonal skills to handle customer interactions appropriately and work with subcontractors and FRG colleagues.
• Exceptional communication skills (written & verbal).
• Strong work ethic.
• Proficient computer skills.
• Familiar with the use of smartphones, tablets, text messaging, and email.
• Must pass pre-employment screenings including background check and drug screen.

PREFERRED SKILLS

• Problem-solving skills to troubleshoot problems and find a solution.
• Good driving record and willingness to travel on occasional, out-of-town repairs (10% travel)
• Ability to handle pressure and demonstrate a "can-do" attitude.