Summary:

Lake Roosevelt Community Health Centers provide responsive, high quality health care services that meet the needs of all users in a non-discriminatory, confidential, compassionate, and professional atmosphere. To meet this mission, it is expected that all employees, regardless of job title, perform their job duties in a professional manner; this expectation includes awareness of and high-quality service to our many customers, developing and maintaining job competence, ethical personal behavior, the development, and job maintenance of supportive and caring relationships with others at work and basic professional integrity. Meeting these expectations is a minimum requirement for continued employment.

Distinguishing Career Features:

The Patient Transporter/Spoke Care Navigator reports to the Behavioral Health Manager. The individual provides transportation services for the Behavioral Health Program clients. Operates any/all equipment in accordance with local, state, and federal standards. Maintains Program vehicle in accordance with manufacturer maintenance schedules. Must be qualified and well-versed in relevant matters, be caring, communicative, and experienced in dealing with the public and clinical staff. The individual provides outreach, education, and referral services to individual seeking medications for Opioid Use Disorder (MOUD). Performs data processing and clerical tasks as needed or required. Our goal for this position is to contribute to the overall patient satisfaction for their behavioral health services.

Essential Duties and Responsibilities:

• transports patients to designated locations in a punctual and timely manner.
• Conducts daily vehicle inspections. Maintain vehicle by performing operator maintenance, and schedules annual and any other regular maintenance as required per manufacturer and/or governing statute, maintains vehicle logs and receipts for service and fuel purchases.
• Ensures proper patient and staff safety standards are met throughout daily duties and functions.
• Instructs passengers in requisite safety precautions and practices while riding in LRCHC vehicles.
• Establishes and maintains communication with patients and coworkers to improve quality of service and patient satisfaction.
• Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating care and cultural sensitivity.
• Respects and protects patient confidentiality by following HIPAA and Indian Health Privacy regulations and guidelines.
• Operates the wheelchair lift in accordance with established safety procedures and protocols.
• Maintain discipline, reports all passenger behavior issues to management.
• Maintain discipline, reports all passenger behavior issues to management.
• Immediately reports all delays and any accidents incurred.
• Provides outreach, education, and referral services to individuals seeking medications for opioid use disorder (MOUD).
• Works with Behavioral Health Manager with program functions and services, and acts as an advocate for the promotion and successful operation of these sensitive duties and functions.

Qualifications:

Abilities:

Knowledge of Behavioral Health services and functions. Working knowledge of general administrative practices. Participates in team building, and conflict resolution. Requires sufficient knowledge of proper English usage, grammar, spelling, and punctuation to prepare professional correspondence and write and edit report text. Requires sufficient human relations skill to work productively and cooperatively with other work teams, exercise patience when dealing with internal and external customers, and convey technical concepts.

Physical Abilities:

Excellent driving abilities, following all traffic safety precautions. Good communication skills. Strong computer skills and experience with Microsoft office applications. Excellent written and verbal communication skills, the ability to keep detailed records.

Education and Experience:

High School Diploma or GED. Basic Life Support certification within 60 days of employment.

License and Certificates:

Requires a valid driver's license and be eligible for the Tribes vehicle insurance and maintain throughout employment.

Working Conditions:

Work is performed indoors, but mainly provides transpiration services. Coordinates with other Tribal programs as services may be required/requested. The position works a variable work schedule depending on patient appointments and program activities.

Special Conditions:

Better than average attendance record. Pre- and Post-employment drug testing will be required. Individual must be vaccinated. A background clearance required. Tribal member and Indian preference will apply. Preference will be given to honorably discharged veterans who are minimally qualified. Must provide proof of Covid-19 Vaccination.

INFORMATION: Lake Roosevelt Community Health Centers, Human Resources Office, P. O. Box 290, Inchelium, WA 99138, Contact information: Dayna Seymour, 509-722-7646 dayna.seymour@lrchc.com .