Utilization Management Manager
Job Details
Corporate Headquarters - Chula Vista, CA

Community Health Group is a locally based non-profit health plan that ensures access to high quality, culturally sensitive health care for underserved communities throughout San Diego County. We treat our 300-member, multi-lingual staff like family, encouraging an atmosphere of collaborative teamwork, continuous learning, personal growth, and promotion from within. Recognized as one of the Top Workplaces in San Diego, CHG offers its employees such benefits as tuition reimbursement, a meditation room and yoga classes, a monthly Breakfast With The CEO, and memorable events throughout the year. 


We know that by serving our employees well, they, in turn, will better serve our nearly 300,000+ membership. We have been recognized consistently for the excellence and sensitivity of our customer service by members, physicians, vendors, and a full range of health care providers. We are accredited by the National Committee for Quality Assurance and proud of our continuing company-wide Quality Initiatives.


We are currently recruiting for:


TITLE:  Utilization Management Manager


EEO1: First/Mid-level Officials and Managers



The Utilization Management Manager orients, guides and oversees the Inpatient and Outpatient case managers. The role is to plan, develop, implement, evaluate and refine case management intervention. This individual supervises the case management and concurrent review personnel and ensures that they assess, plan and deliver care appropriate to the age specifics of every member and to all others involved within the job structure.



Works closely with all departments necessary to ensure that the processes, programs and services are accomplished in a timely and efficient manner in accordance with CHG policies and procedures and in compliance with applicable state and federal regulations including CMS and/or Medicare Part D and Special Needs Plan (SNP).



  • Supervises the case managers and concurrent review nurses in the performance of their role and position description.
  • Assists the case managers in the coordination of care and service of a selected client population across the continuum of illness.
  • Formulates, implements, and evaluates the knowledge base of the case managers and concurrent review nurses in the performance of their position description.
  • Analyzes the case management goals for the members, reviews the plan for its appropriateness, and reviews and identifies anticipated outcomes.
  • Develops and maintains a positive work climate that supports the overall staff efforts at CHG.
  • Assists in developing the philosophy, goals, and objectives for concurrent case management performance that meets clinical and financial requirements.
  • Anticipates, recommends, implements, and evaluates policies and procedures related to case management and concurrent review.
  • Contributes to the organization's goals and objectives; supports the organizational strategic plan.
  • Actively participates in the development of clinician guidelines and incorporates the process into the role of the case managers.
  • Interfaces with external agencies and provides appropriate information, consultation, and recommendations.
  • Supports the culture of continuous quality improvement.
  • Uses quality improvement tools and strategies in problem-solving activities.
  • Identifies patterns or trends in case management that have or had the potential for adverse impact on member interventions.
  • Develops corrective action plans and reevaluation of outcomes.
  • Attends educational and training programs to expand knowledge.
  • Works on assigned projects as requested.




  • BS in Nursing
  • Masters in Nursing preferred.


  • 3 years of clinical nursing; 2 years of UM/UR experience
  • 2 years of experience in managed care preferred.
  • CPT and ICD9-CM coding; M&R and/or other UM criteria; Microsoft Office software or equivalent; knowledge of applicable state and federal laws and NCQA; working knowledge of Medicaid, CCS required.
  • Experience in interpreting Utilization and benefits data.
  • Strong communication skills; analytical; ability to organize work effectively, determine priorities; works well independently and as a team player.
  • Skilled and proficient in applying highly technical principles and concepts.
  • Demonstrated ability to interact with a wide variety of individuals and to handle complex situations simultaneously.


  • Utilizing computers over prolonged periods of time.
  • Must maintain confidentiality; may be necessary to work and attend meetings outside facility or normal business hours; may be required to work evenings and weekends.


Community Health Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and trainings. Community Health Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, see Personnel Policy 3101 Equal Employment Opportunity/Affirmative Action .